CAROLINA CRUZ
San Jose,CA
Summary
Human Resources People, 20+ years of experience managing People teams to deliver compliance, personnel communication, & workforce programs. Well-versed in developing courses for new topics and meeting changing demands. Conscientious and compassionate human resources professional with a drive to help companies reach their recruitment personnel and reduce employee turnover. Build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching, and communication skills.
Overview
20
20
years of professional experience
5
5
Certification
Work History
Payroll/ HR/Accounts Payable Technician
Accion Communication & Talent
, California
- Process payroll for 110+ employees, employee expenses, costing, accounts payable, accruals
- Manage credit accounts and creating reports
- Process EDD, child support, garnishment claims and California employee statistic reporting
- Provide accurate information and comply with policies and procedures
- Worked with management to create performance measurement, employee development, and employee compensation strategies
- Managed delivery of customer-focused HR services and reduced turnover
- Improve organizational structure by updating job descriptions and recruiting efforts for all positions
- Manage legal hearings, resolve grievances, employee relations, coaching managers and executives
- Corrective action plan and conduct internal investigations
- Update and develop policies and procedures
- Achieved desired work environment and performance by proactively advising and guiding employees on best practices and overseeing HR training
- Anticipated and responded to emerging business needs by serving as a change advocate
- Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives
- Supported top talent identification processes by interviewing candidates and executing onboarding, orientation, and benefits processes
Human Resources People Manager
Momentus Space LLC
08.2021 - 08.2022
- Used data and analytics to improve company recruitment, selection, and onboarding processes
- Managed delivery of customer-focused HR services to the company to increase the hire rate and reduce turnover
- Managing 150+ employees on FMLA, CFRA, ADA, and COVID leave
- Interpreting and revising company policies, and HR law
- Employee performance review, system audits, performing recruitment processes, creating processes and procedures, form
- Overseeing and managing international hires
- Recruitment onboarding, international visa progression, international benefits and legal compliance
- Developed hiring and recruitment policies
- Cultivated community relations with referral agencies to maintain a strong applicant flow
- Achieved desired work environment and performance by proactively advising and guiding employees on best practices and overseeing HR training
- Ensure all open requisitions are posted, updated & maintain accurately across all platforms
- Prepare & analyze reports on recruitment metrics
- Create, manage, and edit job descriptions
- Advised leadership and personnel on driving HR policies, union negotiations, and business strategy implementation
- Identified operational weaknesses to improve or innovate people, programs, and processes
Human Resource People Consultant
Express Concrete
01.2021 - 08.2021
- ADP system, process ACA reporting, benefit management, COVID leave, FMLA, ADA, Cobra and Worker’s Compensation
- Update and interpret union and non-union policies, research and problem solving
- Create forms processes, procedures, staff and management
- Full-cycle recruitment, including creating job descriptions, sourcing, interviewing, extending offers, and onboarding
- Processed compensation and benefit packages
- Translated compensation, benefits & offers to new hires
- Construction workers, Construction inspectors, Flooring Installer, Surveyor, Glazier, Tile setter, Brick mason
- SAP, UKG
Human Resources Consultant
American Institute of the Gifted & Talented
11.2019 - 01.2021
- Collaborated with Leadership, hiring managers to create performance measurement, employee development, and employee compensation
- Provided HR consultation services to leadership and department heads
- Managed delivery of customer-focused to increase hire rate and reduce turnover
- Achieved desired work environment and performance by providing HR training
- Investigated workplace issues with professionalism and sensitivity
- Full-cycle recruitment, including creating job descriptions, sourcing, interviewing, extending offers, onboarding & off-boarding
- Compensation, and Benefits for Hiring Managers, and Candidates
- Enhanced interview procedure
- Built Recruiting, Employee & HR Handbook
- Hosted job fairs and focused on Diversity and Veterans
- Trained Staff in HR, Background, HRIS, USCIS, ATS, Workday
Human Resources People Manager
Zume
08.2016 - 11.2019
- Oversight of key people processes, compliance, onboarding, benefit administration, exits interviews, performance management, compensation, Worker’s Comp claims, LOA, ADA and FMLA.
Technical Acquisition Manager
Flagship
08.2012 - 03.2016
- Delivered full cycle recruiting: interview, extended offer, and orientation
- Conducted high volume hiring (non-technical roles)
- Technical roles
- Managed 15 - 25 requisitions
- Maintained recruiting metrics
- Created, managed, and proofread job descriptions
- Developed training processes
- Collaborated with talent management, leadership, hiring managers with interview processes
- Translated benefit documents from English to Spanish
- Planned and coordinated weekly and periodic hiring and pop-up events at SEUI Local 87, local colleges and VA Office in San Francisco, CA.
Education
Bachelor of Arts - Paralegal Family Law
J.F. Kennedy College
Campbell, Ca08.1993
Skills
- USCIS E-Verify, Background Check
- HRIS: Affirmative Action
- Onboarding: Health benefits, payroll, Workman Comp
- Boolean Search
- Sourcing: Active & passive candidates
- Paycom, Workday, Homebase, Kronos
- ATS: LinkedIn Recruiter, Greenhouse, Fountain, eRecruiter, HR Bamboo, Gem, Oracle/Agile/SAP, UKG
- Auditing Proficiency
- New Hire Training
Certification
SHRM
HR Certification Institute – HRCI
PMI
Lean Six Sigma Foundations
How to Use LinkedIn
Learning Interviewing Techniques
Body Language for Leaders (2015)
Body Language for Leaders
Languages
Spanish
Native or Bilingual
Timeline
Human Resources People Manager
Momentus Space LLC
08.2021 - 08.2022
Human Resource People Consultant
Express Concrete
01.2021 - 08.2021
Human Resources Consultant
American Institute of the Gifted & Talented
11.2019 - 01.2021
Human Resources People Manager
Zume
08.2016 - 11.2019
Technical Acquisition Manager
Flagship
08.2012 - 03.2016
Bachelor of Arts - Paralegal Family Law
J.F. Kennedy College
Payroll/ HR/Accounts Payable Technician
Accion Communication & Talent
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