Caroline Cabanillas
Salisbury,NC
Summary
Optometric Technician with 12 years of experience delivering high level of customer service and patient centered care. Assumes active role in patient visits by taking patient vitals and documenting medical history. Assists optometrist with additional testing and contact lenses sales and ordering to support vision needs for patients of all ages.
Overview
21
21
years of professional experience
Work History
Optical Assistant
Dr. Timothy J. Hennie OD
04.2013 - Current
- Provided excellent customer service by addressing inquiries and resolving issues promptly, promoting customer loyalty.
- Assisted patients with frame adjustments and repairs, increasing overall satisfaction with their eyewear purchases.
- Conducted thorough pre-testing for optometrist examinations, leading to more accurate diagnoses and treatment plans.
- Educated patients on proper contact lens care and insertion techniques, minimizing complications and returns.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
Pharmacy Assistant
Salisbury Pharmacy
05.2003 - 08.2013
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Assisted pharmacy staff with preparing medications and filling orders.
Education
High School Diploma -
Henderson High School
Salisbury, NC05.2000
Languages
Spanish
Native or Bilingual
Timeline
Optical Assistant
Dr. Timothy J. Hennie OD
04.2013 - Current
Pharmacy Assistant
Salisbury Pharmacy
05.2003 - 08.2013
High School Diploma -
Henderson High School
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