HALEY BOUDREAUX
Rayne,Louisiana
Summary
Dedicated healthcare professional with 7.5 years of experience in patient care, insurance verification, and medical documentation. Adept at managing administrative tasks, handling prior authorizations, and ensuring HIPAA compliance. Strong interpersonal and problem-solving skills with a commitment to delivering high-quality patient support and operational efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Certified Para Optometric
Dr. Claudette Smith-Boudreaux, OD and Dr. Eric Boudreaux, OD.
Crowley, LA
02.2018 - 10.2024
- Verified patient information for accuracy prior to appointments and procedures.
- Managed and maintained confidential patient records, ensuring compliance with healthcare regulations.
- Handled insurance verification and pre-authorizations for medical procedures and prescriptions.
- Utilized ICD-10/CPT coding for accurate coverage and pre-authorizations.
- Scheduled peer-to-peer reviews for physicians to discuss medical necessity with insurers.
- Assisted in medical appeals and obtained necessary documentation for denied authorizations.
- Scheduled appointments, maintained patient flow, and optimized clinic operations.
- Assisted optometrists with diagnostic tests such as retinoscopy, refraction, and visual field testing.
- Trained new staff on clinic procedures, optometric testing, and administrative protocols.
Ophthalmic tech.
Dr. Robert I. Blem
Lafayette, LA
02.2017 - 02.2018
- Performed specialized diagnostic tests including OCT imaging and Humphrey visual field analysis.
- Assisted ophthalmologists with tonometry, gonioscopy, and fundus photography.
- Provided pre- and post-operative care instructions to patients.
- Educated patients on ocular health, disease prevention, and contact lens care.
- Maintained electronic medical records, ensuring accuracy and efficiency.
- Assisted patients in selecting eyeglasses and contact lenses based on prescriptions and lifestyle needs.
- Managed patient referrals for specialized ophthalmic care.
Education
High School Diploma -
Iron Will Enterprises
Carencro, LA03.2013
Skills
Clinical Skills: Patient care, diagnostic imaging, medication management, patient referrals, medical charting, low vision aids
Administrative Skills: Insurance verification, prior authorizations (MRI/CT, prescriptions), patient scheduling, medical documentation, records management, HIPAA compliance
Technical Skills: Electronic Health Records (EHR), ICD-10/CPT coding, peer-to-peer authorization coordination, data entry, customer service, appointment scheduling
Soft Skills: Strong communication, time management, problem-solving, organizational skills, teamwork, and collaboration
Certification
Certified Paraoptometric (CPO)
Additional Information
- Proficient in Prior Authorizations and Prescription Prior Authorizations.
- Skilled in handling patient assistance programs and coordinating benefits.
- Strong ability to manage patient flow, ensuring high satisfaction and operational efficiency.
- Passionate about delivering compassionate patient care and improving healthcare processes.
Timeline
Certified Para Optometric
Dr. Claudette Smith-Boudreaux, OD and Dr. Eric Boudreaux, OD.
02.2018 - 10.2024
Ophthalmic tech.
Dr. Robert I. Blem
02.2017 - 02.2018
High School Diploma -
Iron Will Enterprises
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