CAROLINE CEDEÑO
The Bronx,NY
Summary
Dynamic and innovative stage manager with 10+ years in the live theatre industry with hands on experience leading projects, managing tech teams and working under fast paced, high stress environments. Also well-versed in classroom management, web design, communications and social media content creation Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Visitor Experience Attendant/Senior Customer Service Representative
The New York Botanical Garden
The Bronx, NY
11.2023 - Current
- Welcomed, greeted and interacted with members and guests and verified proper equipment operation.
- Conducted opening and closing procedures, securing the premises as required.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Mentored junior team members and managed employee relationships.
- Facilitated garden events using Microsoft tools such as Sales and Outlook.
Production Coordinator
Riverdale Children's Theatre
The Bronx, NY
08.2022 - 08.2023
- Managed the production calendar, scheduling tasks and deadlines.
- Ensure consistent and correct program information is maintained across all digital platforms, physical handouts and brochures.
- Oversaw and managed educational classes and recreational tasks for ages 7-12 during summer camp.
- Set up audiovisual systems, sets and cables for live events.
- Coordinated with supervisor in assigning work to meet on-time production and quality goals.
- Organized shows, rehearsals, auditions, performances, and workshops.
- Supervised box office operations including ticket sales and customer service.
- Prepared staff work schedules and assigned team members to specific duties.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
External Relations Intern
NYS Division of Human Rights
The Bronx, NY
09.2021 - 06.2022
- Creates engaging social media campaigns and daily posts.
- Produced educational resources to enhance awareness of NYS Human Rights Law.
- Contributed to dialogues at citywide and statewide gatherings with influential leaders.
- Categorized digital files systematically.
- Generated detailed directories for regional and governmental entities.
- Compiled meeting notes for community groups and scheduled regular monthly discussions.
- Created bilingual subtitles for educational videos on state equal housing laws.
Education
Some College (No Degree) - Art History
Hunter College
New York, NYSkills
- Experienced with Microsoft Office Applications
- Proficient in Planning and Scheduling
- Social Media Strategy
- Skilled in Canva Creation
- Event Coordination
- Customer service
- Team player attitude
- Problem solving
Certification
- Red Cross First Aid/CPR certifications - June 2023- June 2025
- Fire Safety Training with the Botanical Garden Security Department
- Covid-19 Contact Tracing Program - June 2020 - John Hopkins University
- NYBG Certificate of Appreciation - 3/13/2024
Languages
Spanish
Elementary
References
References available upon request.
Timeline
Visitor Experience Attendant/Senior Customer Service Representative
The New York Botanical Garden
11.2023 - Current
Production Coordinator
Riverdale Children's Theatre
08.2022 - 08.2023
External Relations Intern
NYS Division of Human Rights
09.2021 - 06.2022
Some College (No Degree) - Art History
Hunter College
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