Caroline Collins
College Park,MD
Summary
Creative and driven leader with 3.5 years of professional customer-facing experience. Innovative problem-solver with a passion for applying personal creativity and expression to all work and projects.
Overview
3
3
years of professional experience
Work History
Director of Diversity, Equity, and Inclusion
Delta Gamma Sorority
College Park, MD
12.2023 - Current
- Collaborate with members of the Multicultural Greek Council and National Panhellenic Council on interactive events between members of my chapter and other chapters
- Host discussions within my chapter on the importance of DEI within our university and beyond it
- Attend monthly in-person meetings to discuss recent developments in my chapter's DEI education
Campus Tour Guide
Maryland Images
College Park, MD
09.2022 - Current
- Volunteer-based organization in which I lead groups of 20-25 prospective students and guardians on a 90 minute tour route of the University of Maryland campus
- Provide information on academics, admissions, student life, athletics and safety while attributing to personal experiences based on 12 stops along route
- Attend multiple DEI events per semester hosted by Maryland Images to enhance knowledge given on tours
- Took on a peer in Spring of 2023 as their mentor during the new tour-guide education process
- Interview prospective tour guides in four rounds of the Images application process
Cashier and Visual Designer
Recreational Equipment Inc.
Reading, MA
10.2020 - Current
- Work with a variety of customers to handle transactions and assist them with product questions
- Train new employees in a series of transaction modules that include difficult question practices, mock transactions, and customer satisfaction techniques
- Collaborate with other departments in the store to gain knowledge about different outdoor activities/products
- Promote REI's non-profit Cooperative Action Fund to collect proceeds for sustainability and outdoor preservation efforts
- Visual designer for infographics/posters displayed in store including store maps, local events, new inventory, and welcome signs
Education
Bachelor of Science - Operations Management And Business Analytics
University of Maryland - College Park
College Park, MD05-2026
High School Diploma -
Wakefield Memorial High School
Wakefield05-2022
Skills
- Organization
- Creativity
- Project Management
- Leadership Experience
- Customer Interaction
Timeline
Director of Diversity, Equity, and Inclusion
Delta Gamma Sorority
12.2023 - Current
Campus Tour Guide
Maryland Images
09.2022 - Current
Cashier and Visual Designer
Recreational Equipment Inc.
10.2020 - Current
Bachelor of Science - Operations Management And Business Analytics
University of Maryland - College Park
High School Diploma -
Wakefield Memorial High School
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