Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Caroline Dominguez -Padron

Caroline Dominguez -Padron

Summary

Experienced and dynamic professional with a background in customer service. Skilled in problem-solving and adept at tackling challenges. Known for adaptability, creativity, and a results-oriented mindset. Committed to making meaningful contributions and to advance in lifelong goals. Dedicated to delivering exceptional customer experiences and driving business success.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Insurance Agent

Globe Life Insurance
06.2024 - Current
  • Expand client base by actively prospecting for new business opportunities and generating referrals.
  • Building relationships with clients using active listening and issue resolution to provide excellent service.
  • Educate clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
  • Efficiently manage policy applications, ensuring timely processing and accurate coverage.

Receptionist

Unique Floors
05.2024 - 08.2024
  • Greeted incoming visitors and customers professionally and provided knowledgeable assistance.
  • Confirmed appointments and communicated with clients.
  • Answered phone promptly and directed incoming calls.
  • Kept reception area clean and neat to give visitors positive first impression.

Associate Banker

Chase Bank
04.2023 - 05.2024
  • Provided exceptional customer service through active listening skills, empathy, and genuine concern for clients'' needs and concerns.
  • Facilitated seamless account openings, closings, transfers, and updates for a diverse clientele base.
  • Collaborated with team members to achieve sales and maintain high-quality customer service standards.
  • Resolved complex client issues ensuring timely resolution and customer satisfaction.

Warehouse Associate

Lomar Distributing
01.2022 - 04.2023
  • Prepared and assembled orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.


Sales Associate

Marshalls
07.2020 - 12.2021


  • Organized racks and shelves to maintain store visual appeal and engage customers.
  • Handled cash transactions efficiently while ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.

Clerk Associate

QuikTrip
05.2019 - 07.2020
  • Enhanced customer satisfaction by providing efficient and friendly service at the gas station.
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Provided accurate cash handling and timely transactions, ensuring smooth operations at the register.

Education

Marketing Degree - Marketing

DMACC
Ankeny, IA
12.2022

High School diploma -

East High School
Des Moines, IA
01.2022

Skills

Adaptability / Flexibility

Effective Communication

Professionalism

Reliability

Customer Service

Document Preparation

Certification

  • Certified Notary
  • Licensed Insurance Agent - 2024

Timeline

Insurance Agent

Globe Life Insurance
06.2024 - Current

Receptionist

Unique Floors
05.2024 - 08.2024

Associate Banker

Chase Bank
04.2023 - 05.2024

Warehouse Associate

Lomar Distributing
01.2022 - 04.2023

Sales Associate

Marshalls
07.2020 - 12.2021

Clerk Associate

QuikTrip
05.2019 - 07.2020

Marketing Degree - Marketing

DMACC

High School diploma -

East High School

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Caroline Dominguez -Padron