Hatziry Guzman
Morrow,GA
Summary
Proven Insurance Agent at Primerica, adept in lead development and customer service, enhanced policy knowledge to exceed. Skilled in relationship building and critical thinking, consistently prioritized professionalism, contributing to team success and customer satisfaction. Demonstrated adaptability and commitment to excellence across diverse roles. Successful and seasoned with expertise in providing wide range of good-quality insurance solutions. Possesses deep knowledge of insurance industry with extensive experience assessing customer risk and providing tailored solutions to meet needs. Adept at building trust with clients, providing guidance and financial advice, and delivering outstanding service. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Insurance Agent
Primerica
Atlanta Ga
09.2024 - Current
- Collected premiums on or before effective date of coverage.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Designed presentations and marketing materials to promote insurance products.
- Finalized sales and collected necessary deposits.
- Generated leads through cold-calling, networking and other outreach methods.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Retail Stocker
Burlington
Morrow, GA
08.2023 - 02.2024
- Upheld strict safety standards within the workplace through proper lifting techniques and adherence to established guidelines.
- Created and enforced detailed organization processes to increase quality and service standards.
- Interacted with guests in friendly and knowledgeable way.
- Kept work areas neat, clean and free from debris.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Demonstrated sound decision-making skills when faced with challenges, prioritizing tasks to ensure timely completion and minimal disruption to store operations.
- Helped maintain positive store atmosphere during peak hours with friendly demeanor and efficient work habits.
- Contributed to team success by staying flexible with scheduling needs and supporting coworkers as necessary.
- Supported store cleanliness initiatives by performing routine housekeeping tasks as needed.
- Improved store presentation by efficiently organizing and restocking shelves.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Greeted customers and directed to requested products.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Followed orders precisely for correct items, sizes and quantities.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Construction Cleaner
JW Construction Group
Atlanta Ga
05.2021 - 12.2022
- Bolstered overall project success with proactive communication regarding potential hazards or areas requiring additional cleanup attention to supervisors or team leads.
- Strengthened team collaboration with clear communication regarding expectations for cleanliness and organization during various stages of project progress.
- Safeguarded equipment longevity with regular maintenance, cleaning, and proper storage during non-use periods.
- Maintained high levels of workplace hygiene by regularly sanitizing common touchpoints such as doorknobs or handles throughout the day.
- Supported timely project completion through efficient cleaning and preparation of workspaces for the next phase.
- Expedited workflow by keeping tools clean, organized, and easily accessible for all crew members onsite.
- Minimized risk of accidents with diligent removal of potentially hazardous materials such as nails, screws, or broken glass from work areas.
- Improved site aesthetics with thorough cleaning and removal of dust, dirt, and grime on finished surfaces.
- Increased worker productivity by providing well-organized, clutter-free spaces for daily construction tasks.
- Upheld company reputation for excellence with attention to detail in all cleaning tasks, ensuring a polished final product.
- Developed safe and efficient workflows for construction projects.
- Inspected completed projects to meet customer expectations.
- Enhanced worksite safety by consistently maintaining a clean and organized construction environment.
Education
N/A -
North Clayton High School
College Park, GASkills
- Customer Service
- Licensed Insurance Agent
- Professionalism and Ethics
- Policy Knowledge
- Quotes and sales
- Policy adjustment knowledge
- Relationship Building
- Critical Thinking
- Customer follow-up
- Lead Development
- Account Management
- Complaint Handling
- Social Media
- Team Collaboration
- Customer Engagement
- Some Knowledge on Online chat and email
- Problem-Solving
- Teamwork and Collaboration
- Problem-solving skills
- Time Management
- Problem-solving abilities
- Attention to Detail
- Multitasking Abilities
- Calm and Professional Under Pressure
- Reliability
- Excellent Communication
- Computer Skills
- Customer service excellence
- Organizational Skills
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Teamwork skills
- Self Motivation
- Stress Tolerance
- Work Prioritization
- Goal Setting
- Money handling abilities
- Time management abilities
- Continuous Improvement
- Adaptability
- Written Communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Insurance Agent
Primerica
09.2024 - Current
Retail Stocker
Burlington
08.2023 - 02.2024
Construction Cleaner
JW Construction Group
05.2021 - 12.2022
N/A -
North Clayton High School