NIKKI KIRK
Lake Dallas,TX
Summary
An accomplished sales professional with over 20 years of experience in the financial services and mortgage banking industry. Proven track record of driving revenue growth and exceeding sales targets by building strong relationships with financial institutions and mortgage banking clients. Highly skilled in identifying client needs, presenting solutions, and closing deals to provide comprehensive coverage and risk management solutions. Possesses deep knowledge of the financial services industry and regulations, coupled with exceptional communication and negotiation skills. Dedicated to delivering exceptional service and achieving client satisfaction while contributing to the success and profitability of the organizations served. Holds licenses for life insurance in 23 states and a property and casualty license in Texas. Aspiring to utilize skills and experience to drive business development initiatives and contribute to the growth and success of a dynamic organization.
Overview
22
22
years of professional experience
Work History
Insurance Agent
Independent Insurance Agent
03.2023 - Current
- Licensed to sell life insurance in 23 states
- Holds property and casualty license in Texas
- Engage in prospecting activities to identify potential clients and expand their customer base
- Analyze clients' existing coverage and assess any gaps in protection to recommend suitable insurance products
- Present insurance proposals to clients, explaining terms, conditions, and benefits of each policy.
- Generated leads through cold-calling, networking and other outreach methods.
National Sales Executive
AIS InfoSource
10.2022 - 03.2023
- Generated leads were contacted by phone, networking events, email, onsite visits, and virtual meetings
- Worked closely with project manager, senior management, business transformation team, and IT developers
- Understood client deliverables and participated in establishment and implementation of short and long-term goals and objectives.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Maintained and organized customer database of over 100 clients/prospects nationwide.
Non-QM Account Executive
Arc Home LLC
03.2022 - 10.2022
- Earned volume and gained client approvals required to meet monthly and annual goals
- Added value to the customer client base through thorough knowledge of ArcHome Loan's products and underwriting guidelines which included NQM, Conventional, FHA & VA
- Developed a solid pipeline of prospects through diligent research and targeted outreach efforts.
- Was an ambassador for the company yet applied professionalism of being an advocate of the client, where it was necessary
- Answered client questions and promptly responded to all client e-mails, texts, and phone calls
- Assessed training needs of each client and independently administered to those client needs.
Account Executive
PennyMac
05.2021 - 03.2022
- Cultivated new and existing Pennymac wholesale relationships and drove growth
- Served as a subject matter expert, answering all account questions regarding pricing, loan information, Pennymac products, and broker channel technology to ensure a positive customer experience for clients
- Leveraged CRM to collect, organize, and manage sales data and customer information.
- Counseled new and existing clients on mortgage loan solutions and provided the best loan solutions for their customers
- Managed pipeline and met or exceeded production goals
- Built pipeline from 0-20 million in 5 months.
Regional Account Manager
Radian Guaranty Inc
01.2018 - 05.2021
- Grew existing account relationships within my territory while making daily sales calls in person to existing and potentialcustomers based on my sales call plan
- Prepared and executed an annual business plan to drive incremental NIW through increased market share at existing customers
- Effectively managed travel and entertainment within prescribed budget, and attended company events and meetings
- Collaborated and listened to customers' needs, evaluated their business model, and created value propositions using Radian products and services
- Managed contract underwriting: Ensured placements were made when requested, met with Retail, Wholesale, and Correspondent branch managers to develop relationships that facilitated contract placements when necessary.
- Increased revenue by identifying growth opportunities within existing accounts and cross-selling additional products or services.
- Achieved or exceeded company-defined sales quotas.
Account Manager
Guardian Mortgage
03.2017 - 12.2017
- Built and promoted strong, long-lasting customer relationships by partnering with them and understanding their needs
- Designed and implemented a strategic business plan that expanded the company's customer base and ensured its strong presence
- Achieved growth and hit sales targets by successfully managing the sales team
- Recommended product or service enhancements to improve customer satisfaction and sales potential
- Provided on-the-ground support for sales associates as they generated leads and closed new deals.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Account Manager
North American Mortgage
03.2016 - 03.2017
- Served as the lead point of contact for all Correspondents
- Built and maintained strong customer relationships
- Ensured that posted turn times were met
- Worked very closely with the Sales Manager on territory development Trained all new Correspondents on our NAMC Portal.
- Worked well in a team setting, providing support and guidance.
- Strengthened communication skills through regular interactions with others.
Sales Manager/Relocation Director/MLO
Stearns Lending LLC
04.2013 - 01.2016
- Managed recruiting, coaching, and performance monitoring of sales representatives
- Achieved growth and hit sales targets by successfully managing the sales team
- Brought the sales team of eight from 0 to 16 million per month within 6 months
- Cultivated prospects to gain large corporations as clients
- Presented to large corporations and Relocation Management Companies to gain business
- Designed and implemented a strategic sales plan that expanded the company's customer base and ensured its strong presence
- Dealt with FHA, Conventional, VA, USDA, and Jumbo Loans
- Created marketing pieces for B2B and B2C relationships
- Was licensed in 41 states.
Senior Loan officer
Service First Mortgage
12.2012 - 04.2013
- Originated FHA, VA, USDA, and Conventional Loans
- Established relationships with realtors
- Assisted prospective clients in applying for loans
- Determined the type of loan and amount most suitable for their needs.
Senior Account Manager/ Mortgage Professional
Nationstar Mortgage
06.2010 - 12.2012
- Provided strong communication and support to underwriting, account executives, and brokers for mortgage loan files to ensure aquick turnaround time
- Processed mortgage loan files requiring the verification of loan documents including income, credit appraisal, and title insurancewhile maintaining strict compliance with RESPA, HMDA, and the turndown of mortgage loan files
- Served as a liaison between the Account Executives, Operations, and Brokers
- Communicated effectively with borrowers online and via phone
- Created and fostered relationships with customers and guided them through every step of the application process
- Originated FHA, VA, and Conventional and HARP refinances
- Was licensed in 17 states.
Real Estate Transaction Coordinator
The Christie Cannon Team, Keller Williams
05.2009 - 05.2010
- Point of contact for all clients under contract Coordinate all aspects of residential and commercial closings for a multimillion-dollar producing agent Work closely with escrow agents, title companies, and mortgage companies to ensure an efficient and timely close Verify all documentation complies to maintain Errors and Omissions Insurance Follow up on After Funding matters as needed Work closely with agents and support staff to ensure optimum performance within the organization.
Personal Loan Consultant
Countrywide Home Loans
06.2003 - 01.2008
- CMD/B2B Originated FHA, VA, Purchase Refinance, and Home Equity Mortgages Was responsible for administration and monitoring of loan origination products Worked with customers to identify their needs and establish a relationship to better select the loan program that provided themwith the best mortgage solution for their home finance needs Originated on average 38 Million annually placing me in the top 10% of all loan originators Increased customer base and consistently earned referral business by building strong relationships with clients and their realtors.
Production Assistant
Countrywide Home Loans, CMD
06.2002 - 07.2003
- Audited all loan packages to ensure compliance Supported 40 Personal Loan Consultants and First Vice President Managed daily loan transfers to branches for processing Interacted with management and department staff to coordinate departmental moves Assisted in the day-to-day management of operations for the First VP of B2C Purchase Sales.
Education
BBA - Marketing
12.1999
Skills
- Time Management
- Problem-solving Sales and Marketing
- Project Management
- Attention to detail Business development
- Detail-oriented
- Interpersonal and listening Market Knowledge
- Cognitive skills
- Flexibility Vendor and Client Relations
- Analytic Skills
- Communication Skills Flexibility and Adaptability
- Customer service
- Account development Operational strategy development
- TECHNICAL SKILLS
- Microsoft Office Proficiency
- Google Suite
- Revenue Generation
- Lender Relationships
- Partnership Cultivation
- Consultative Selling Techniques
References
REFERENCESAVAILABLE UPON REQUEST
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Insurance Agent - Independent Insurance Agent
03.2023 - Current
National Sales Executive - AIS InfoSource
10.2022 - 03.2023
Non-QM Account Executive - Arc Home LLC
03.2022 - 10.2022
Account Executive - PennyMac
05.2021 - 03.2022
Regional Account Manager - Radian Guaranty Inc
01.2018 - 05.2021
Account Manager - Guardian Mortgage
03.2017 - 12.2017
Account Manager - North American Mortgage
03.2016 - 03.2017
Sales Manager/Relocation Director/MLO - Stearns Lending LLC
04.2013 - 01.2016
Senior Loan officer - Service First Mortgage
12.2012 - 04.2013
Senior Account Manager/ Mortgage Professional - Nationstar Mortgage
06.2010 - 12.2012
Real Estate Transaction Coordinator - The Christie Cannon Team, Keller Williams
05.2009 - 05.2010
Personal Loan Consultant - Countrywide Home Loans
06.2003 - 01.2008
Production Assistant - Countrywide Home Loans, CMD
06.2002 - 07.2003
University of North Texas - BBA, Marketing