Caroline Enriquez
Las Vegas,NV
Summary
Friendly and efficient, devoted to maximizing customers satisfaction with exceptional service and support. Knowledgeable regarding administrative duties and in a leadership role. Solid team player with an upbeat and positive attitude. Motivated to maintain customers satisfaction and contribute to the company's success.
Overview
8
8
years of professional experience
Work History
Call center
Absolute dental
Las Vegas, NV
01.2020 - 08.2024
- Answering incoming calls from customers
- Scheduling appointments for 25 practices
- Transferring calls to offices for customers
- Sending out emails for scheduling and for pending treatments
- Making calls to customers to confirm upcoming appointments
- Verifying medicaid insurance for customers
- Meet the daily rate of answering phone calls with speed and efficiency
Housekeeping Room Attendant
Waldorf Astoria
Las Vegas, NV
04.2022 - 11.2022
- Organized storage areas for efficient access to materials and supplies.
- Disinfected high-touch surfaces such as light switches, door handles, remote controls, telephones.
- Replaced sheets and pillowcases daily
- Reported guest issues, safety and maintenance concerns immediately to supervisor.
- Communicated with customers about requests for additional supplies or cleaning services.
- Replaced dirty linens with clean items .
- Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
- Empty wastebaskets; replace trash bags; transport trash containers to designated disposal area.
- Cleaned guest rooms, including vacuuming carpets and dusting furniture.
Housekeeping / Team lead
Valley Hospital Medical Center
Las Vegas, NV
06.2016 - 09.2018
- Oversee a staff of 10-15 housekeepers
- Assign stations to staff to clean hospital rooms
- Assist with helping staff with supplies, beds, and floor
- Keeping track of rooms that have been cleaned by housekeepers and rooms that still needed to be clean
- Clean contaminated hospital rooms with efficiency, organization and speed
Education
High School -
Desert Pins High School
Las Vegas, NV06.2010
Skills
- customer service
- Hospitality standards knowledge
- Turndown service
- Guest room cleaning
- Room sanitization
Timeline
Housekeeping Room Attendant
Waldorf Astoria
04.2022 - 11.2022
Call center
Absolute dental
01.2020 - 08.2024
Housekeeping / Team lead
Valley Hospital Medical Center
06.2016 - 09.2018
High School -
Desert Pins High School