Leilany Llorente
Miami,FL
Summary
Polite and professional successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
3
3
years of professional experience
Work History
Call Center
Cano Health
03.2022 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Sales
Pandora
10.2020 - 02.2021
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Sell Jewelry
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Attend costumers that have had any issues.
Education
High School Diploma -
Westland Hialeah High School
Hialeah, FL07.2021
Skills
- Sales Closing
- Call Control
- Quality Assurance
- Customer Relationship Management
- Customer Service
- Call Center Operations
- Performance Improvement
- Inbound Phone Calls
- Cash Handling
- Customer Communications
- Resolving Issues
- Fluent in English and Spanish
- Appointment Scheduling
Additional Information
I am a mom of 2 boys, a 2 year old and 3 month old baby. I currently am studying to be in the medical field as an RN. I love being with my family and being able to help others. My hobbies are taking out my kids to have fun and enjoy with them . I like painting when i have time and love going to ride bikes.
Timeline
Call Center
Cano Health
03.2022 - Current
Sales
Pandora
10.2020 - 02.2021
High School Diploma -
Westland Hialeah High School