Caroline Figueroa
Orlando
Summary
Motivated and dependable Zoology student at the University of Central Florida with experience in wildlife field research, animal care, and customer service. Strong communication, teamwork, and problem-solving skills developed through research, volunteer work, and fast-paced work environments. Passionate about wildlife conservation, animal behavior, and providing excellent care while continuously learning and contributing to a collaborative team
Overview
1
1
Certification
8
8
years of professional experience
Work History
Bartender
Scorpion Nightclub
Orlando, FL
12.2021 - 11.2024
- Crafted innovative cocktails, enhancing customer experience and satisfaction.
- Managed bar inventory, ensuring optimal stock levels and minimizing waste.
- Trained new staff on drink preparation and customer service protocols.
- Implemented efficient order management system to streamline beverage service.
- Enhanced customer loyalty through personalized interactions and recommendations.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Waitress
Taqueria Jalisciense Baes
Deltona, FL
08.2016 - 06.2021
- Provided exceptional customer service in fast-paced environment, ensuring timely order delivery and guest satisfaction.
- Collaborated with kitchen staff to ensure accurate order preparation and special requests handling.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
- Trained new team members on menu offerings, service standards, and cash handling procedures.
- Promptly address customer service issues and refer customers to management when necessary
Education
Bachelor of Science - Zoology
University of Central Florida
Orlando, FL08-2026
Associate of Science -
Seminole State College of Florida
Sanford, FL04-2025
Associate of Arts -
Seminole State College of Florida
Sanford, FL08-2023
Skills
- Strong multitasking
- Field data collection
- Animal handling
- Empathy
- Customer service
- Highly reliable
- Team player attitude
- Patience and tolerance
- Cleanliness and hygiene
- Customer service expertise
Certification
- [Technical Certificate Laboratory Science] Training - [April 2024]
Languages
Spanish
Native or Bilingual
Timeline
Bartender
Scorpion Nightclub
12.2021 - 11.2024
Waitress
Taqueria Jalisciense Baes
08.2016 - 06.2021
Bachelor of Science - Zoology
University of Central Florida
Associate of Science -
Seminole State College of Florida
Associate of Arts -
Seminole State College of Florida