Caroline Fon
Phoenix,AZ
Summary
Mission-driven facility, program, and outreach coordinator with over 15 years of experience overseeing operations, staff, and facility performance in nonprofit settings. Adept at coordinating cross-functional teams, driving strategic initiatives, and ensuring operational excellence, all in alignment with organizational mission and community impact.
Overview
2
2
years of professional experience
Work History
Homelessness Liaison
Office of Homeless Solutions
- Led the strategic coordination of the homelessness response program, aligning with executive city leadership to deliver high-impact outcomes. I spearheaded the first heat respite program in the city, which successfully reduced heat-related deaths for the first time in years. In this role, I managed large-scale program operations, overseeing the development of critical facilities and coordinating across multiple agencies.
- I achieved nearly 1,000 successful placements, driving a 91% shelter or housing acceptance rate during large-scale site transitions. My leadership ensured that all facilities were fully operational, revitalizing neighborhoods and strengthening citywide resilience.
Program and Facilities Manager
Kitizo Treatment Center
- As Program and Facility Manager at Kitizo, I led all aspects of a residential treatment program, overseeing both program operations and facility management. I designed and implemented operational structures, ensuring regulatory compliance, safety, and program excellence. I managed staffing, resource allocation, and daily facility operations, ensuring a stable, supportive environment for residents. By aligning program goals with facility readiness, I drove improved outcomes, ensuring clients received consistent care and successful transitions. I led cross-functional teams, optimizing both program delivery and facility performance.
Program Coordinator
Office of Homeless Solutions
Phoenix, AZ
10.2024 - Current
- Directed strategic operations for encampment response and PHX CARES initiatives, aligning with executive city leadership to drive high-impact outcomes. I coordinated and managed large-scale programs, overseeing both operational execution and facility management, ensuring compliance with municipal standards and court mandates. By leading a cross-functional team, I drove a data-informed strategy that resulted in 580+ successful placements, with an 81% shelter or housing acceptance rate.
- I also managed facility operations, including safety, maintenance, and resource allocation, ensuring all program sites were fully operational. I led large-scale site transitions, such as the St. Vincent de Paul dining hall shift, achieving a 91% acceptance rate. These efforts were driven by executive engagement, stakeholder collaboration, and continuous improvement, ensuring long-term sustainability and citywide impact.
Education
High School - undefined
Edison Preparatory
01-2008
Skills
Facility Operations and Management
Strategic Program Development
Cross-Functional Team Leadership
Nonprofit Operations
Budgeting and Resource Allocation
Stakeholder and Executive Engagement
Data-Driven Decision Making
Compliance and Regulatory Oversight
Community and Stakeholder Relations
Project Lifecycle Management
Risk Management and Mitigation
Staff Training and Development
Vendor and Contractor Oversight
Space Planning and Utilization
Emergency Preparedness Planning
Accomplishments
- Spearheaded the first heat respite program in Phoenix, reducing heat-related deaths for the first time in years.
- Directed the closure and transition of multiple shelters, achieving a 91% placement success rate.
- Managed over 580 successful housing placements for individuals experiencing homelessness.
- Developed and implemented facility safety protocols, ensuring 100% compliance with municipal regulations.
- Led a cross-functional team that revitalized a neighborhood, rebuilding positive relationships with local residents.
- Oversaw the design and build-out of a new treatment program facility, completed on time and under budget.
- Implemented a data-driven tracking system that improved client follow-up and increased service retention by 25%.
- Partnered with executive leadership to align program goals with citywide initiatives, ensuring long-term impact.
- Achieved top performance recognition by increasing program efficiency by 30%.
- Delivered comprehensive facility upgrades, enhancing safety, accessibility, and operational efficiency.
Timeline
Program Coordinator
Office of Homeless Solutions
10.2024 - Current
Homelessness Liaison
Office of Homeless Solutions
Program and Facilities Manager
Kitizo Treatment Center
High School - undefined
Edison Preparatory