Caroline Fonseca
The Bronx,NY
Summary
Highly motivated and empathetic Home Care Case manager with over fifteen years of experience in assisting the most vulnerable members of the community. Looking for a position that helps improve the lives of others. Have excellent communication skills and a passion for cultivating interpersonal relationships.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Home Care Coordinating Manager
R.G.U.S Home Care Agency Inc.
3340 Dundee Rd # 2C2, Northbrook, IL 60062
09.2016 - 09.2023
- Extensive experience dealing with individuals of all age groups, economic, and social backgrounds who suffered from medical, mental health, or substance abuse problems
- Responsible for managing over 25 cases
- Perform initial intake assessment in order to implement appropriate Home Aide services based on clients plan of care
- Monitor changes in clients' condition and report any concerns to immediate supervisor
- Perform ongoing management of client care
- Conduct home visits to ensure that plan of care is being implemented accordingly
- Provide direct administrative services to clients like scheduling and coordinating client's medical appointments
- Assist and advocate for clients in other to access needed community services
- Solicit client feedback to identify and improve on potential areas of weakness in order to improve quality of care
- Prepare and maintain up-to-date accounting of all assigned cases in agency's database
- Participate in weekly meetings with upper management in order to address any concerns, amend clients' plan of care when necessary
- Participate in monthly team meetings and additional training required by local, state, and agency policy
- Perform background checks and verify that certifications of newly recruited Home Aides are active and in compliance with all regulations
Foster Care Case Aide
Sco Family Of Service
570 Fulton St, Brooklyn, NY 11217
06.2006 - 08.2014
- Assisted all foster case planners in 2 unit divisions, 3 specialty units, and 2 educational programs
- Monitored child and parent interaction during their family visit
- Verbally notified and documented any risk factors witnessed while monitoring foster child with his/her visitor(s)
- Responsible for preparing event progress notes and uploaded information onto agency's database (connections)
- Performed home, school, and medical field visits for all individuals on case record
- Provided transportation for children and/or parents to any destination requested by case planner and approved by unit director
- Advocated for clients by facilitating access to community resources and services to maximize safety, personal development, and well-being of child and family
- Assisted families in navigating the social services system, including applying for benefits and connecting clients with other family support agencies
- Participated in several parent training and life-skill classes
- Completed mandatory job training to assist clients receiving specific benefits.
- Assisted children with their school Homework assignments
- Collaborated with senior case planner in selecting appropriate summer camp programs in order to further promote social and emotional development of foster children during their school break
- Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents at school or home
- Interacted with school personnel and mental health providers and reported back to case planner of any pressing issues or critical developments with the child
- Built solid and trusting rapport with children and families, fostering trust and communication to meet the needs of all parties involved
Education
Bachelor of Arts - Art History & Studio Art
Hunter College of The City University of New York
New York08.2019
Associate of Arts - Psychology
Borough of Manhattan Community College of The City University of New York
New York, NY06.2014
Skills
- Excellent communication
- Highly Organized
- Multitasking
- Conflict Resolution
- Collaborative
Certification
- Certified in Adult & Pediatric First Aid/CPR/AED Fall, 2023
- Patient Care Tech, Nurse Aide, EKG Tech and Phlebotomy Technician- Spring 2009
- Licensed Phlebotomist- spring 2009
Languages
Spanish
Full Professional
Timeline
Home Care Coordinating Manager
R.G.U.S Home Care Agency Inc.
09.2016 - 09.2023
Foster Care Case Aide
Sco Family Of Service
06.2006 - 08.2014
Bachelor of Arts - Art History & Studio Art
Hunter College of The City University of New York
Associate of Arts - Psychology
Borough of Manhattan Community College of The City University of New York