Lillian Campbell
Brooklyn,NY
Summary
Results-driven Assistant Coordinating Manager with proven expertise in operations. Skilled in task delegation, compliance oversight, and team collaboration, managing operations and streamlining processes. Strong focus on team collaboration, delivering results, and adapting to changing needs. Skilled in project management, and conflict resolution. Reliable and efficient, with keen ability to balance multiple priorities.
Overview
24
24
years of professional experience
Work History
Assistant Coordinating Manager
Health & Hospitals Corporation: Kings County Hospital Center Cardiology
09.2015 - Current
- Coordinated patient care initiatives to enhance service delivery and improve patient outcomes.
- Implemented workflow optimization strategies to streamline operations within cardiology department.
- Led multidisciplinary team meetings, fostering collaboration among healthcare professionals for effective care planning.
- Developed training programs for staff on new protocols and systems, increasing operational efficiency.
- Analyzed departmental performance metrics to identify improvement areas and inform strategic decision-making.
- Enhanced team productivity by providing guidance, mentorship, and constructive feedback to staff members.
- Evaluated employee performance regularly to identify areas of improvement and provide targeted support for professional development opportunities.
- Improved company reputation through diligent coordination of events, marketing campaigns, and public relations efforts.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Clerical Associate III
Health & Hospitals Corporation: Kings County Hospital Psychiatry
07.2008 - 09.2015
- Assisted in training new staff on administrative procedures and software usage.
- Streamlined office processes, resulting in improved workflow and reduced processing times.
- Implemented quality control measures for accurate data entry and reporting tasks.
- Facilitated workshops for clients, enhancing understanding of available health services and resources.
- Compiled and analyzed data to produce reports.
- Developed and maintained filing systems to enhance data retrieval efficiency.
- Maintained strict confidentiality when handling sensitive information, ensuring compliance with company policies.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Clerical Associate III
Health & Hospitals Corporation: Kings County Hospital Educational Vocational Rehabilitation Program (EVR)
02.2002 - 03.2008
- Managed patient records and documentation to ensure compliance with regulatory standards.
- Coordinated scheduling for vocational rehabilitation services, optimizing resource allocation.
- Supported interdisciplinary teams through effective communication and information sharing.
- Developed and maintained filing systems to enhance data retrieval efficiency.
- Ensured accurate data entry and maintained up-to-date records for improved operational efficiency.
- Managed daily office tasks such as answering phones, scheduling appointments, and maintaining inventory levels to ensure smooth operations.
- Maintained strict confidentiality when handling sensitive information, ensuring compliance with company policies.
- Developed correspondence letters, memos, and emails.
- Streamlined office processes by implementing efficient filing systems and document management.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Assisted with onboarding of new employees.
- Coordinated and scheduled meetings and appointments.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Education
Associate of Science - Mental Health (Substance Abuse Counseling)
Kingsborough Community College
Brooklyn, NYBachelor of Arts - Public Administration (HR Management)
John Jay College of Criminal Justice
New York, NY05-2013
Skills
- Task delegation
- Meeting facilitation
- Positive attitude
- Teamwork
- Problem-solving
- Multitasking Abilities
- Reliability
- Excellent communication
- Effective communication
- Team building
- Managing operations and efficiency
- Operations management
Accomplishments
Former President Evening and Part Time Students Kingsborough Community College
Former Vice Chairperson Evening and Part Time Students
CUNY University Student Senate (representing over 100k students in the CUNY system)
Timeline
Assistant Coordinating Manager
Health & Hospitals Corporation: Kings County Hospital Center Cardiology
09.2015 - Current
Clerical Associate III
Health & Hospitals Corporation: Kings County Hospital Psychiatry
07.2008 - 09.2015
Clerical Associate III
Health & Hospitals Corporation: Kings County Hospital Educational Vocational Rehabilitation Program (EVR)
02.2002 - 03.2008
Associate of Science - Mental Health (Substance Abuse Counseling)
Kingsborough Community College
Bachelor of Arts - Public Administration (HR Management)
John Jay College of Criminal Justice