Rosemary Diaz
Briarwood,NY
Summary
Talented Assistant Coordinating Manager dedicated to continuous improvement to keep everything running smoothly. Highly analytical and organized in addressing routine needs and managing unique circumstances. Also bringing more than 10 years of experience in a health care setting, with the ability to prioritize and coordinate multiple activities.
Overview
12
12
years of professional experience
Work History
Assistant Coordinating Manager
NYC Health and Hospitals Elmhurst
07.2023 - Current
- Assisted team members and managers with tasks to maintain productivity and meet project milestones.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Assistant Health Care Program/Plan Analyst
NYC Health and Hospitals Elmhurst
12.2019 - 06.2023
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Assisted in multiple Ambulatory Care clinics to maintain even patient flow and provide excellent customer service.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
- Gathered, organized and input information into digital database.
- Developed effective improvement plans in alignment with goals and specifications.
Onsite Clinical Care Coordinator
HEALTHFIRST
09.2016 - 12.2019
- Conducted medical record review and retrieval at Elmhurst Hospital and Queens Hospital for HEDIS/QARR measure compliance.
- Supported provider/Clinical Quality Manager by creating encounter/lab files with findings in patient records, utilizing appropriate billing codes.
- Worked closely with Ambulatory Care Team to book expedited appointments for Adult and Pediatric clinics via the hospital's scheduling system.
- Coordinated and monitored member visits for preventive health services, conducting outreach to aid in resolving patient care gaps.
- Assisted with training new Coordinators and creating workflows, collaborating with management to implement best practices and techniques for improvement.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Communicated with patients, ensuring that medical information was kept private.
- Built strong relationships with patients and families for optimized care satisfaction.
Bilingual Field Member Services Representative
HEALTHFIRST
09.2012 - 08.2016
- Provided face to face member assistance at various city hospitals and community offices, while establishing strong relationships with management and staff.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Collected, arranged, and input information into database system.
- Researched relevant resources to assist members, identified member representation needs and troubleshot next steps to provide optimal support for member.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Arranged member transportation for upcoming medical appointments.
Education
Bachelor of Arts - Communications
Hunter College, CUNY
New York, NYHigh School Diploma -
W.C. Bryant High School
Long Island City, NYSkills
- Professional and Courteous
- Computer Skills
- Scheduling and Coordinating
- Work Planning and Prioritization
- Problem Resolution
- Task Delegation
- Customer Service
- Employee Development
- Organizational Skills
- Effective Communication
Languages
Spanish
Native or Bilingual
Timeline
Assistant Coordinating Manager
NYC Health and Hospitals Elmhurst
07.2023 - Current
Assistant Health Care Program/Plan Analyst
NYC Health and Hospitals Elmhurst
12.2019 - 06.2023
Onsite Clinical Care Coordinator
HEALTHFIRST
09.2016 - 12.2019
Bilingual Field Member Services Representative
HEALTHFIRST
09.2012 - 08.2016
Bachelor of Arts - Communications
Hunter College, CUNY
High School Diploma -
W.C. Bryant High School
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