Shanethea Rice
Customer Service Coordinator
Briarwood,NY
Summary
Detail-oriented individual with great communication and time management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for addressing issues within the operation, and supporting team objectives.
Overview
11
11
years of professional experience
15
15
years of post-secondary education
Work History
Coordinator Customer Service
JetBlue Airways
07.2018 - Current
- Provide customer and crew information regarding arriving and departing flights
- Communicate flight information via phone, email, and Microsoft Teams
- Update flight information in flight disruption tracker for customer and stakeholders’ awareness
- Update departure and arrival delays on flights when necessary
- Enter and log missing flight times in appropriate folder
- Monitor any potential tarmac delays
- Monitor air traffic control initiatives such as Ground Delay Programs, Ground Stops, and Airspace Flow Programs
- Act as a liaison between airports and system operations center
Airport Operations
JetBlue Airways
08.2014 - 07.2018
- Created customer claims for their damaged, lost, or delayed baggage
- Checked customers in for their flights, exchanged and refunded tickets when necessary
- Re-booked customer's flights when necessary
- Performed credit card transactions
- Made informative announcements at the gate in regard to customers’ flights
- Answered phones in a polite and courteous manner
- Delivered great customer service at all times
Education
Bachelor of Arts - Psychology
York College
Jamaica, NY 05.2001 - 06.2011
High School Diploma -
Erasmus Hall High School
Brooklyn, NY 05.2001 - 06.2006
Skills
Problem-solving
MS office
Excel
Data entry
Adaptability and flexibility
Timeline
Coordinator Customer Service
JetBlue Airways
07.2018 - Current
Airport Operations
JetBlue Airways
08.2014 - 07.2018
Bachelor of Arts - Psychology
York College
05.2001 - 06.2011
High School Diploma -
Erasmus Hall High School
05.2001 - 06.2006
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