MICHELINE YAO PANTALEON
Briarwood,NY
Summary
Skilled and outstanding performer in overall care management and emergency management within business continuity polices with experience in strategic planning. Proven success in leadership, operational excellence and organizational development with keen understanding of elements of business. Recognized for inspiring management team members to excel and encouraging creative work environments. Ability to communicate effectively and coordinate response in crisis management activity. Knowledgeable with Microsoft Office, Word, PowerPoint, Excel and Internet research. Consistently meet goals, Deadline-oriented, Customer, Efficient multi-tasker.
Overview
9
9
years of professional experience
Work History
Willowbrook Care Manager
Tri County Care
04.2021 - Current
- Company Overview: Hybrid
- Conducted monthly in person visits to ensure Permanent Injunction, health and safety of Willowbrook Class members are adhered to
- Created regular case notes for all interactions with the class members, their advocates and circle of support is met
- Ensured that all written case notes meet NYS audit regulatory norms
- Ensured that providers are contacting the Consumer Advisory Board as dictated by the Consumer Advisory Board
- Working knowledge of OPWDD (Office for People With Developmental Disability) Regulations
- Working knowledge of Benefit and Entitlements: Medicaid, Medicare, SNAP, SSI and Social Security benefit; obtained all certificates
- Familiar with SDMC and MOSLT
- Excelled in Willowbrook documentation
- Completed all annual training for Willowbrook including Due Process, Overview of Services, Active representation, and Incident Notification with accurate certificates
- Organized Due process meetings, hospital discharge meetings, manage team meetings
- Trained/supervised care manager assistant with working knowledge of organizational skills required
- Hybrid
Care Manager
Tri County Care
03.2019 - Current
- Monitored, and provided support to individuals' progress towards their goals and document via progress notes
- Conducted periodic review of all cases and documents to ensure accuracy, completeness and clarity
- Conducted caseload audit of individual files
- Managed caseload portfolio of over 25 clients and participated in monitoring
- Making sure behavioral guidelines is followed
- Assessed needs of each client and recommended appropriate services and resources
- Determined client eligibility for program by performing intake interviews including Social-history assessment
- Implemented transition and continuity Care Management in collaboration with individual clients
- Conducted field work with monthly home visits to provide person-centered Coordination of Care
- Provided Care Management services to client as part of interdisciplinary coordination team to ensure individual goals are met and assist them toward becoming independent
- Coordinated discharge of clients with outside healthcare resources and formulated service plan with both long-term and short-term goals
Case Worker
American Red Cross
06.2016 - 01.2019
- Communicated with clients and co-workers to articulate Red Cross Client-Assistance Services
- Demonstrated expertise in evaluating performance and provided feedback
- Worked proactively to fit client needs, and used reports for Decision Making
- Ensured Casework and recovery planning activities are client focused efficient and cost-effective
- Able to interact with government agencies officials
- Community partners and the public
- Partnered successfully with clients to produce long term recovery plan
- Trained, Coached and Mentored staff to ensure smooth adoption of new program
- Supervised overall Client Services and acted as liaison between clients, caregivers and service providers
- Maintained a high level of confidentiality in all Client Cases, following strict guidelines and recommendations
- Increase work caseload by 10%
Emergency Management Coordinator
Adelman Corporation
09.2015 - 06.2016
- Built and strengthened relationships with area governments, departments and agencies to manage effective planning and implementation of emergency response strategies
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
- Planned and implemented emergency management programs and mitigation strategies within primary care setting
- Prepared, developed and delivered emergency management documents, training materials and presentation
- Analyzed Business Continuity Procedures to comply with standards of organization
- Tested knowledge and trained employees using HSEEP (Homeland Security Exercise Evaluation) principles to strengthen emergency plan
- Created all hazard emergency plans to streamline policies with agency
- Managed over 40 calls per day and increased productivity
Education
Master of Public Administration - E-D-Management: Public Administration and Emergency Management
Metropolitan College of New York
New York, NY06.2016
Bachelor of Arts - Liberal Arts and General Studies
College of New Rochelle
New Rochelle, NY06.2014
Skills
- Case Management
- Social Services
- Emergency Management
- Managed Care
- Strategic Planning
Languages
French
Native or Bilingual
Timeline
Willowbrook Care Manager
Tri County Care
04.2021 - Current
Care Manager
Tri County Care
03.2019 - Current
Case Worker
American Red Cross
06.2016 - 01.2019
Emergency Management Coordinator
Adelman Corporation
09.2015 - 06.2016
Master of Public Administration - E-D-Management: Public Administration and Emergency Management
Metropolitan College of New York
Bachelor of Arts - Liberal Arts and General Studies
College of New Rochelle
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