Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Caroline Forster

Indianapolis,Indiana

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

3
3
years of professional experience

Work History

Social Media Marketing Rep

Cutco Cutlery
05.2024 - Current
  • Created reports to track performance of marketing campaigns and suggest improvements.
  • Collaborated with cross-functional teams to create cohesive marketing strategies that aligned with company goals and objectives.
  • Responded to customer inquiries promptly and professionally to increase customer satisfaction.
  • Provided exceptional customer service at promotional events, fostering positive relationships with potential clients and partners.
  • Developed and implemented comprehensive marketing strategies to increase brand awareness and customer acquisition.
  • Implemented digital marketing techniques to enhance customer experience and increase customer engagement.

Aquatic Supervisor

Lifetime
06.2021 - Current
  • Managed budgets for aquatic operations, optimizing resource allocation for maximum impact on facility performance.
  • Collaborated with other departments to promote aquatic center offerings, driving increased membership numbers.
  • Streamlined staff scheduling process for better efficiency in managing lifeguard shifts and rotations.
  • Monitored attendance trends to adjust staffing levels accordingly, ensuring optimal coverage during peak hours.
  • Developed staff training programs to enhance lifeguard skills and ensure consistent delivery of outstanding service.
  • Improved pool safety by conducting regular maintenance checks and implementing necessary repairs.

Head Swim Team Coach

Lifetime
06.2021 - Current
  • Maintained accurate records of athlete attendance, progress reports, and meet results for future reference.
  • Increased athlete retention through fostering a positive and supportive team environment.
  • Collaborated with other coaches to develop successful strategies and techniques to advance the team''s performance.
  • Championed sportsmanship values among athletes both in practice sessions and during competitions.
  • Promoted healthy lifestyles among athletes by providing guidance on proper nutrition and hydration practices.
  • Monitored swimmer progress through regular evaluations and provided constructive feedback for improvement.
  • Enhanced swim team performance by implementing effective training programs and drills.
  • Developed individualized training plans for each swimmer, resulting in improved personal best times.
  • Adapted teaching techniques to different learning styles.

Lifeguard

Edina Country Club
06.2021 - 08.2024
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.

Education

International Business - International Business & Organizational Comm

Butler University
Indianapolis, IN
06.2027

High School Diploma -

Benilde St.Margarets
Minneapolis, MN
05.2023

Skills

  • Customer Service
  • Time Management
  • Problem-Solving
  • Problem-solving abilities
  • Multitasking Abilities
  • Relationship Building
  • Goal Setting
  • Reliability
  • Excellent Communication
  • Organizational Skills
  • Team Leadership
  • Effective Communication

Languages

French
Limited Working

Timeline

Social Media Marketing Rep

Cutco Cutlery
05.2024 - Current

Aquatic Supervisor

Lifetime
06.2021 - Current

Head Swim Team Coach

Lifetime
06.2021 - Current

Lifeguard

Edina Country Club
06.2021 - 08.2024

International Business - International Business & Organizational Comm

Butler University

High School Diploma -

Benilde St.Margarets

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Caroline Forster