Kennedy Jarvis
Spanish Fork
Summary
Motivated and people-focused professional with a passion for creating meaningful experiences, building relationships, and delivering exceptional service. Recognized for adaptability, leadership, and strong communication skills across diverse industries, including travel, hospitality, and retail. Seeking an entry-level opportunity where I can bring creativity, problem-solving, and a commitment to growth, while contributing to a team-driven, customer-first culture.
Overview
5
5
years of professional experience
Work History
Customer Service Rep | Social Media Marketing Lead
High Country Adventure
Provo
05.2022 - Current
- Manage logistics and bookings for rafting, kayaking, and tubing groups, ensuring seamless coordination and memorable experiences.
- Deliver high-level customer service through phone, email, and in-person communication, quickly resolving inquiries and issues.
- Adapt to last-minute changes in schedules and group needs with professionalism and efficiency.
- Lead social media strategy and execution, growing brand awareness, customer engagement, and visibility.
- Recognized as a 'go-to' problem solver by management for escalating and resolving customer concerns.
Ski Instructor
Sundance Mountain Resort
Sundance
12.2024 - 04.2025
- Delivered personalized ski instruction for guests of all ages, adapting teaching style to skill levels, and learning needs.
- Contributed to a welcoming and responsive team culture, enhancing guest satisfaction scores for the resort.
- Promoted safety, confidence, and enjoyment by creating individualized lesson plans and guiding skill progression.
- Consistently praised by guests for patience, positivity, and the ability to make skiing approachable and fun.
Customer Service Sales Representative
IFA (Intermountain Farmers Association)
Spanish Fork
02.2021 - 12.2022
- Provided in-person and phone-based customer support, efficiently routing calls, and resolving inquiries.
- Assisted customers with product selection, inventory checks, and transaction completion.
- Exceeded sales targets by achieving 90%+ ratings in secret shopper evaluations, highlighting a strong customer focus.
- Collaborated with management to launch seasonal promotions and cross-department campaigns.
Cashier & Concession Worker
Spanish Fork City
Spanish Fork
06.2020 - 10.2022
- Delivered fast, friendly, and accurate service in high-volume food and beverage environments.
- Handled payments, balanced transactions, and maintained food safety standards.
- Built a reputation for reliability and teamwork, and was frequently selected to train and support new hires.
Education
High School Diploma - Honors
Spanish Fork High School
Spanish Fork, UTHigh School Diploma -
Spanish Fork High School
Spanish Fork, UTSkills
- Customer service
- Conflict resolution
- Logistics management
- Social media marketing
- Sales strategies
- Customer relationship management
Interests And Passions
- Adventure & Travel: Passion for the outdoors, including skiing, rafting, hiking, and biking-loves sharing experiences with others.
- Creative Branding: Skilled in using social media to create engaging content and grow audience engagement.
- People & Culture: Enthusiastic about teamwork, leadership, and building connections across diverse groups.
References
Mandi Palmer
Sterile Processing Manager - Utah Valley Hospital
📧Mandi.R.Palmer@imail.org
Andrea Peirce
Office Manager - High Country Adventure
📧Andrea@highcountryadventure.com
Misty Stadtman
Office Manager - IFA (Intermountain Farmers Association)
📧Misty.Stadtman@ifa.coop
Timeline
Ski Instructor
Sundance Mountain Resort
12.2024 - 04.2025
Customer Service Rep | Social Media Marketing Lead
High Country Adventure
05.2022 - Current
Customer Service Sales Representative
IFA (Intermountain Farmers Association)
02.2021 - 12.2022
Cashier & Concession Worker
Spanish Fork City
06.2020 - 10.2022
High School Diploma - Honors
Spanish Fork High School
High School Diploma -
Spanish Fork High School
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