Katlyn Harrypersad
Orlando
Summary
Dedicated customer service professional with robust experience in managing customer interactions across social media and multiple platforms. Expertise in conflict resolution and problem-solving drives customer satisfaction and retention. Proactive in identifying trends and implementing process improvements to enhance service quality and operational efficiency.
Overview
8
8
years of professional experience
Work History
Social Media Customer Service Rep.
ERE
Apopka
11.2025 - Current
- Managed customer interactions across social media platforms (Facebook, Instagram, TikTok, YotPo), ensuring timely and professional responses
- Upheld brand voice while resolving inquiries and escalating complex issues to internal teams for timely resolution
- Handled third-party marketplace support (Amazon, Walmart, Macy’s, Kohl’s), resolving order, shipping, and account issues
- Monitored transactions and flagged suspicious activity to prevent fraud and ensure account security
- Reviewed fraud alerts and assessed risk levels, implementing holds and verifications.
- Collaborated with warehouse and operations teams to streamline issue resolution process
- Analyzed customer trends, feedback, and recurring issues to enhance service quality
- Documented interactions in CRM systems and maintained compliance with company standards
- Identified process improvements to enhance customer experience and operational efficiency
CUSTOMER SERVICE REP. 3PL Agent
ERE
09.2024 - 11.2025
- Oversaw 3PL platforms for LW (Amazon-TG/CAT, Macy’s, Kohl’s, Walmart, & TikTok), streamlining logistics processes.
- Managed orders and exchanges across multiple platforms, improving operational workflow.
- Supported B2B website transactions, ensuring seamless order placement and customer service.
- Verify and process fraud holds and returns, maintaining transaction integrity and efficiency.
CUSTOMER SERVICE REP. (LW)
ERE
09.2023 - 03.2024
- Managed customer inquiries via phone, email, and chat, enhancing brand engagement.
- Processed orders and payments, ensuring seamless transactions and customer satisfaction.
- Tracked shipments and processed returns to ensure timely delivery and customer satisfaction.
- Verified and resolved account issues, enhancing trust and security for customer data.
- Entered bulk orders for companies, influencers, and brand photoshoots, streamlining order management.
CUSTOMER SERVICE REP.
LEGENDARY WHITETAILS (LW)
12.2022 - 03.2023
- Managed chat support for returns, enhancing response times and increasing customer satisfaction.
- Processed returns efficiently, streamlining operations and elevating service quality.
- Resolved customer inquiries via email, enhancing satisfaction with prompt solutions.
EMAIL CLERK
ALLIANCE ONE
08.2021 - 10.2022
- Responded to customer emails, resolving account queries efficiently.
- Filed disputes with Toll Enforcement Officers to resolve customer issues and improve satisfaction.
- Processed refunds and credits, ensuring accurate financial adjustments.
- Managed reception duties to ensure efficient communication with clients and staff.
- Conducted QA assessments on employee interactions via emails/calls to ensure compliance with company standards and improve service quality.
CUSTOMER SERVICE REPRESENTATIVE
Egis Projects
03.2020 - 08.2021
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer inquiries and issues promptly to enhance satisfaction.
- Managed escalated complaints with professionalism and empathy, ensuring customer retention.
- Answered customer inquiries and provided accurate information regarding products and services.
- Guided customers through product selection, ordering, billing, returns, exchanges, and technical support to ensure seamless service.
- Managed customer accounts and updated information in the database.
- Trained new team members on customer service protocols and tools.
- Facilitated feedback collection from customers to improve services offered.
Image Review Clerk
Egis Projects
06.2018 - 03.2020
- Reviewed and verified images for quality and adherence to established standards.
- Organized and categorized image files to enhance retrieval efficiency and support operational workflow.
- Recorded license plate information for accuracy
Education
Bachelor’s Degree - Health Sciences
Seminole State College
Altamonte Springs, FL04-2026
Associate’s Degree - Health Sciences
Seminole State College
Altamonte Springs, FL01-2022
DIPLOMA -
Wekiva High School
Apopka, FL01-2017
Skills
- Social Media Management
- Customer Service
- Live Chat Support
- Online Engagement
- Conflict Resolution
- Quality Assurance
- Office software proficiency
- Excellent communication
- Adaptability
- Quick thinker
- Flexible
- Conflict Resolution
Timeline
Social Media Customer Service Rep.
ERE
11.2025 - Current
CUSTOMER SERVICE REP. 3PL Agent
ERE
09.2024 - 11.2025
CUSTOMER SERVICE REP. (LW)
ERE
09.2023 - 03.2024
CUSTOMER SERVICE REP.
LEGENDARY WHITETAILS (LW)
12.2022 - 03.2023
EMAIL CLERK
ALLIANCE ONE
08.2021 - 10.2022
CUSTOMER SERVICE REPRESENTATIVE
Egis Projects
03.2020 - 08.2021
Image Review Clerk
Egis Projects
06.2018 - 03.2020
Bachelor’s Degree - Health Sciences
Seminole State College
Associate’s Degree - Health Sciences
Seminole State College
DIPLOMA -
Wekiva High School