Caroline French
Burkeville,VA
Summary
Dynamic professional with a proven track record in different industries such as, customer service excellence, banking operations support, and a high level of experience with animals. Skilled in problem-solving and communication, effectively enhancing client satisfaction and team goals. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Banking Customer Service Representative
Citizens Bank and Trust Comany
10.2022 - Current
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Processed customer transactions promptly, minimizing wait times.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Educated customers on use of banking website and mobile apps.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Monitored and verified suspicious activity on customer accounts.
- Assisted customers with setting up personal and business accounts.
- Advise and open CD and IRA accounts.
Dairy Farm Hand
A Plus Cattle
03.2014 - Current
- Kept pens, stalls and farm equipment clean and sterilized to support animal wellbeing.
- Oversaw feeding, watering and health monitoring of dairy cattle and calves', prioritizing health and wellness.
- Trained part-time help in livestock care and ranch operations.
- Documented animal growth, production costs, individual behaviors, feeding patterns and other data in daily logs and main database, noting trends, and identifying areas of concern.
- Examined animals for signs of sickness and overall herd health.
- Milked 200 head of cattle while maintaining the health and safety of the herd.
- Watching for heat cycles to optimize AI breeding.
- Assisted with and performed AI breeding practices.
Vet Assistant
Ridge Animal Hospital
02.2019 - 10.2022
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Provided care for animals before surgeries, as necessary for overall comfort and health.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Provided customer support to clients, answering questions and addressing concerns.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Educated clients on post-surgical care and nutrition.
- Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
- Collected and prepared specimens and samples for outside laboratory analysis.
- Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.
- Prepared animals for surgical procedures.
- Assisted in examination and treatment of animals in veterinary clinic.
- Restrained animals for examination and treatment.
- Maintained clean and safe animal living areas.
- Monitored vital signs and provided nursing care for animals.
- Collected patient biopsies and blood samples for laboratory analysis.
- Administered medications to animals in treatment and documented changes in condition.
Sales Associate
Southern States Cooperative
04.2017 - 02.2019
- Provided positive first impressions to welcome existing, new, and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to build rapport and loyalty.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Associate of Applied Science - Agricultural Business
Southside Community College
Keysville, VA05-2025
High School Diploma -
Powhatan High School
Powhatan, VA06-2018
Skills
- Problem-solving aptitude
- Phone Etiquette
- Customer service excellence
- Communication Skills
- Problem-solving abilities
- High-energy attitude
- Multitasking
- Professionalism
- Organization and recordkeeping
- Banking operations support
Accomplishments
- Promoted to CSR from teller in less than a year based on superior performance.
- Virginia State Dairy Princess (2018)
- Excellence in Dairy Cattle judging, winner of 2016, 2017 Virginia State Contest.
Certification
- AI breeding certification in cattle (2019)
Timeline
Banking Customer Service Representative
Citizens Bank and Trust Comany
10.2022 - Current
Vet Assistant
Ridge Animal Hospital
02.2019 - 10.2022
Sales Associate
Southern States Cooperative
04.2017 - 02.2019
Dairy Farm Hand
A Plus Cattle
03.2014 - Current
Associate of Applied Science - Agricultural Business
Southside Community College
High School Diploma -
Powhatan High School
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