Caroline Gagliardi
Wilmington,NC
Overview
2
2
years of professional experience
Work History
Hostess
Tower 7
08.2022 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Crew Leader
Brusters Ice Cream
08.2021 - 09.2022
- Kept work area tidy and sanitary, promptly addressing spills, and other messes.
- Greeted incoming customers and provided reliable, friendly customer service.
- Kept tidy and organized area to comply with cleanliness standards.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Used ice cream makers, blenders and frozen yogurt machines to create ice cream and yogurt.
- Processed sales transactions for cash, debit, and credit purchases.
- Monitored team members to verify work quality and address concerns.
Education
Associate of Science -
Cape Fear Community College
Wilmington, NC06.2025
Standard
John T Hoggard High School
Wilmington, NC06.2024
Skills
- Guest Accommodations
- Dining Reservations
- Product Knowledge
- Cleaning and Sanitation
Availability
Anytime Thursday- Sunday
If other hours are needed I can accommodate
Timeline
Hostess
Tower 7
08.2022 - Current
Crew Leader
Brusters Ice Cream
08.2021 - 09.2022
Associate of Science -
Cape Fear Community College
Standard
John T Hoggard High School