Christy Charles
Atlanta ,GA
Summary
Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Talented Hostess dedicated to maintaining strong customer loyalty with top-notch service. Organizes and stocks workstations to stay ready for any demand. Trained in food safety, allergy protocols and special dietary limitations.
Diligent Hostess with several years of career work within fine dining establishments. Knowledgeable about strategies for handling all party sizes while supporting customer satisfaction goals. Open communicator and skilled planner with excellent problem-solving and multitasking skills.
Overview
5
5
years of professional experience
Work History
Hostess
Maggiano’s Little Italy
Atlanta , GA
07.2022 - Current
- Take reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answer customer questions about hours, seating and menu information.
- Assign patrons to tables suitable for needs and restaurant section rotation.
- Support servers, food runners and bussers with keeping dining area ready for every guest.
- Cultivate positive guest relations by managing information and orchestrating speedy seating.
- Work with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Lead Hostess
P.F. Chang’s
Atlanta, GA
06.2021 - 07.2022
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Answered customer questions about hours, seating and menu information.
- Used cash registers and credit card machines to cash out customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
Hostess
The Cheesecake Factory
Atlanta , GA
05.2020 - 06.2021
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Used cash registers and credit card machines to cash out customers.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.
Hostess
Copeland’s Of New Orleans
Atlanta , GA
10.2017 - 03.2020
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Assisted managers with quickly resolving service- and food-related issues.
- Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction.
Education
High School Diploma -
Wheeler High School
Marietta, GA04.2017
Skills
- Reservation Management
- Active Listening and Communication
- Guest Experience Management
- High-Volume Dining
- Guest Greeting and Seating
- Warm and Welcoming
- Team Player
- Guest Accommodations
- Guest Inquiries
- Hospitality Management
- Guest Satisfaction
- Safe Work Practices
- Guest Interaction
- Guest Supervision
Timeline
Hostess
Maggiano’s Little Italy
07.2022 - Current
Lead Hostess
P.F. Chang’s
06.2021 - 07.2022
Hostess
The Cheesecake Factory
05.2020 - 06.2021
Hostess
Copeland’s Of New Orleans
10.2017 - 03.2020
High School Diploma -
Wheeler High School
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