Caroline Garrison
Los Angeles,CA
Summary
Driven Hospitality Specialist with talent for maintaining customer satisfaction while assisting with reservations and special requests. Successful in helping customers plan special events through exceptional industry knowledge and catered recommendations for venues and vendors. Flexible with upbeat demeanor and commitment to client satisfaction.
Overview
5
5
years of professional experience
Work History
Hospitality Manager
Cosm
04.2024 - Current
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Led daily food and beverage operations in a high volume environment.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Identified plans and resources required to meet project goals and objectives.
- Monitored a staff of over 60 individuals to maintain expectations and execute goals.
Creative Planner
Hotel Bel Air
09.2023 - 04.2024
- Engaged in both long and short-term project planning, strategizing for on-time, high-quality deliverables.
- Collaborated with cross-functional teams to align goals and ensure project success.
- Managed successful day-to-day operations of projects by maximizing productivity from available resources.
- Coordinated events and special requests for hotel guests.
- Maintained high level of professionalism and discretion when dealing with UHNW guests.
Premium Suites Supervisor
Legends Hospitality at Sofi Stadium
06.2020 - 08.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Liaised with venue and event management to monitor logistics and timelines.
- Planned and executed promotions and special events in close collaboration with all departments.
Education
Bachelor of Science - Hospitality Management
Auburn University
05-2020
Skills
- Property management
- Exceptional communication
- Guest conflict resolution
- Guest account management
- Strategic partnership development
- Proven organization
Timeline
Hospitality Manager
Cosm
04.2024 - Current
Creative Planner
Hotel Bel Air
09.2023 - 04.2024
Premium Suites Supervisor
Legends Hospitality at Sofi Stadium
06.2020 - 08.2023
Bachelor of Science - Hospitality Management
Auburn University
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