Caroline Gates
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Always organized and motivated, eager to utilize time management skills across diverse settings. Seeking opportunities to enhance abilities while contributing to company growth.
Overview
7
7
years of professional experience
Work History
Golf Course Attendant
Maddens on Gull Lake
Brainerd, MN
05.2026 - Current
- Represented the golf department in safety operations across all four Maddens golf courses.
- Supported golf shop and outside service operations across four golf courses, including one championship course.
- Assisted with golfer check-in, tee times, tournaments, merchandise sales, bag handling, cart staging, and practice facility setup.
- Trained new employees on daily procedures and customer service standards.
- Co-managed Tuesday Ladies League, Madden's largest golf league, providing support for 65 participants weekly and enhancing overall league experience.
- Facilitated Maddens Junior Golf League activities to enhance young golfers' understanding of the game., teaching golf fundamentals, etiquette, and course safety.
Security Officer
Secure Resources Unlimited at Mercury Marine
Fond du Lac, WI
05.2025 - 12.2025
- Obtained Wisconsin private security license.
- Conducted routine patrols to identify hazards and deter suspicious activity.
- Monitored security camera systems to detect and address potential issues.
- Issued employee and visitor badges after checking identification.
- Managed facility access and communicated visitor authorization details to employees.
Server
Sunset on the Water
Fond du Lac, WI
01.2024 - 06.2025
- Took food and beverage orders and delivered timely service.
- Provided friendly, efficient guest support in fast-paced restaurant setting.
- Created a friendly environment to enhance guest experience.
- Prepared soups and salads, stocked supplies, cleaned work areas, and assisted with opening and closing tasks.
Banquet Server
Nashwutc Country Club
Concord, MA
05.2024 - 08.2024
- Facilitated the execution of weddings, golf tournaments, and private events, enhancing guest experiences.
- Set up banquet rooms and efficiently serve food and beverages to enhance guest satisfaction.
- Delivered professional guest service throughout event operations to ensure a memorable experience.
- Coordinated event breakdown and cleanup with banquet staff to maintain operational efficiency.
Host / Food Runner
Brickyard Hollow Brewery
Ogunquit, ME
05.2020 - 08.2023
- Delivered food accurately and quickly to support smooth service.
- Assisted in food preparation for timely service and set up the appetizer station for guest orders.
- Maintained cleanliness in dining room during service clean and organized throughout service.
- Checked meal quality before delivery to support customer satisfaction.
Plant Nursery Worker & Cashier
Tilly & Salvy's Bacon Street Farm
Natick, MA
05.2020 - 01.2022
- Organized and restocked plant inventory.
- Streamlined organization of nursery operations for efficiency.
- Helped customers select plants and gardening supplies.
- Handled cash register duties and processed cash payments accurately.
Surf Instructor
Aquaholics Surf Shop
Kennebunk, ME
07.2019 - 08.2021
- Provided surfing instruction to individuals and groups across skill levels.
- Built strong customer relationships through clear communication and coaching support.
- Promoted water safety while maintaining fun, engaging learning environment.
- Gained repeat business through excellent customer service.
Education
Bachelor of Science - Criminal Justice
Marian University
Fond du Lac, WI05-2026
Criminal Justice Coursework -
Worcester State University
Worcester, MA01-2024
Skills
- Strong Communication Reliability Professionalism Teamwork Attention to detail Customer service Criminal justice Problem-solving
ACHIEVEMENTS & LEADERSHIP
Dean's List, NCAA Womens Golf Student-Athlete (Marian University), 2× MASCAC Womens Ice Hockey Champion (Worcester State University), Student-Athlete Advisory Committee (SAAC) Representative
Timeline
Golf Course Attendant
Maddens on Gull Lake
05.2026 - Current
Security Officer
Secure Resources Unlimited at Mercury Marine
05.2025 - 12.2025
Banquet Server
Nashwutc Country Club
05.2024 - 08.2024
Server
Sunset on the Water
01.2024 - 06.2025
Host / Food Runner
Brickyard Hollow Brewery
05.2020 - 08.2023
Plant Nursery Worker & Cashier
Tilly & Salvy's Bacon Street Farm
05.2020 - 01.2022
Surf Instructor
Aquaholics Surf Shop
07.2019 - 08.2021
Bachelor of Science - Criminal Justice
Marian University
Criminal Justice Coursework -
Worcester State University