Caroline Gray
Atlanta,GA
Overview
5
5
years of professional experience
Work History
Fitness Assistant Manager
Ansley Golf Club
Atlanta, GA
04.2025 - 07.2025
- Ensured cleanliness and organization of fitness areas and equipment to enhance member experience.
- Coordinated fitness class schedules and managed member registrations to optimize member participation.
- Assisted members with fitness equipment and provided proper usage instructions.
- Participated in staff training sessions to improve customer service skills.
- Engaged with members to create a welcoming and motivating environment that encouraged regular attendance.
- Greeted and assisted guests entering the facility to provide general information and answer questions.
- Responded promptly to customer inquiries via phone or email.
- Developed training materials for new employee onboarding processes.
Front Desk Receptionist
Blalock Lakes
Newnan, Georgia
08.2022 - 12.2024
- Managed cash transactions accurately, balancing register at end of each shift to ensure financial accountability.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Greeted customers warmly and made them feel welcome.
- Monitored office supplies inventory, ordered replenishments, and verified deliveries to maintain operational efficiency.
- Answered incoming calls, directed to appropriate personnel, and took messages to facilitate effective communication.
- Responded to customer inquiries via phone, email, and in person.
Pool Attendant
Blalock Lakes
Newman , GA
05.2020 - 08.2022
- Inspected equipment regularly to ensure proper functioning.
- Greeted customers upon arrival at the pool area.
- Checked passes for admission into the facility.
- Assisted in setting up chairs, umbrellas, tables, and other items needed for events or gatherings.
- Ensured safety of guests by enforcing all safety policies and practices.
- Conducted daily maintenance of the pool such as cleaning, skimming, and testing water chemistry.
Education
Pre-Law
Southern Methodist University
Dallas, TX05-2029
High School Diploma -
The Lovett School
Atlanta, GA05-2025
Skills
- Office Organization
- Front Office Management
- Appointment confirmation
- Guest Relations
- Call Routing
- Customer Service
- Meeting Scheduling
- Time Management
- Complex Problem-Solving
- Work Prioritization
- Conflict Management
- Customer service
- Team collaboration
- Time management
- Office administration
- Housekeeping
- Multitasking capacity
- Reliability
- Adaptability
- Child monitoring
Timeline
Fitness Assistant Manager
Ansley Golf Club
04.2025 - 07.2025
Front Desk Receptionist
Blalock Lakes
08.2022 - 12.2024
Pool Attendant
Blalock Lakes
05.2020 - 08.2022
Pre-Law
Southern Methodist University
High School Diploma -
The Lovett School