Customer service manager with expertise in conflict resolution, team management, and effective communication. Demonstrated success in improving customer satisfaction and employee engagement. Skilled in cash management and operational efficiency.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Customer Service Manager
Food Lion
Victoria, Virginia
08.2023 - Current
Resolved customer inquiries and issues promptly and effectively.
Monitored staff performance, ensuring adherence to customer service standards.
Evaluated employee performance, fostering motivation to achieve productivity goals.
Oversaw daily operations in the store when the manager was unavailable.
Executed accounting payroll and bookkeeping services to manage business operations.
Tracked regulatory changes, maintaining compliance with anti-money laundering laws.
Food Lion To Go Lead
Food Lion
Victoria, Virginia
12.2023 - 08.2024
Ensured smooth workflow and service delivery by executing daily operations efficiently.
Fostered collaboration and improved morale by managing a small team effectively.
Elevated customer satisfaction and loyalty through prompt resolution of inquiries.