Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Caroline Hanks

Keysville,VA

Summary

Customer service manager with expertise in conflict resolution, team management, and effective communication. Demonstrated success in improving customer satisfaction and employee engagement. Skilled in cash management and operational efficiency.

Overview

1
1
Certification
5
5
years of professional experience

Work History

Customer Service Manager

Food Lion
Victoria, Virginia
08.2023 - Current
  • Resolved customer inquiries and issues promptly and effectively.
  • Monitored staff performance, ensuring adherence to customer service standards.
  • Evaluated employee performance, fostering motivation to achieve productivity goals.
  • Oversaw daily operations in the store when the manager was unavailable.
  • Executed accounting payroll and bookkeeping services to manage business operations.
  • Tracked regulatory changes, maintaining compliance with anti-money laundering laws.

Food Lion To Go Lead

Food Lion
Victoria, Virginia
12.2023 - 08.2024
  • Ensured smooth workflow and service delivery by executing daily operations efficiently.
  • Fostered collaboration and improved morale by managing a small team effectively.
  • Elevated customer satisfaction and loyalty through prompt resolution of inquiries.

Office Assistant

Food Lion
Chase City, Virginia
05.2023 - 12.2023

To Go Associate

Food Lion
Chase City/Keysville , VA
08.2021 - 12.2023

Twin Lakes State Park (Seasonal Employee)

Department Of Conservation And Recreation
Green Bay, Virginia
04.2021 - 10.2022

Education

BBA - Accounting And Data Analytics

Liberty University
Lynchburg, VA
12-2026

High School Diploma -

Central High School
Victoria, VA
05-2022

Skills

  • Customer service
  • Team management
  • Staff development
  • Conflict resolution
  • Effective communication
  • Compliance tracking
  • Financial reporting

Certification

  • Food Safety Certification (ServSafe)

Timeline

Food Lion To Go Lead

Food Lion
12.2023 - 08.2024

Customer Service Manager

Food Lion
08.2023 - Current

Office Assistant

Food Lion
05.2023 - 12.2023

To Go Associate

Food Lion
08.2021 - 12.2023

Twin Lakes State Park (Seasonal Employee)

Department Of Conservation And Recreation
04.2021 - 10.2022

BBA - Accounting And Data Analytics

Liberty University

High School Diploma -

Central High School
Caroline Hanks