Summary
Overview
Work History
Education
Skills
Timeline
Generic

Caroline Hanson

New York,NY

Summary

Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Creative and data-driven with extensive knowledge of marketing strategies. Passionate about driving brand awareness and produce performance.

Overview

1
1
year of professional experience

Work History

Client Relations Lead

Cision
02.2023 - Current
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Logged call information and solutions provided into internal database.
  • Communicated with customers to assess and address individual needs, providing timely and quality support.
  • Leveraged sales expertise to promote products and capitalize on upsell opportunities.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Forged and nurtured impactful relationships with customers to cultivate loyalty.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained up-to-date knowledge of product and service changes.

Media Analyst

Cision
05.2022 - 02.2023


  • Compiled unbiased research of consumers spanning financial, ethnic, geographical and occupational backgrounds.
  • Communicated professionally with individuals across varying demographics and conducted unbiased research and review.
  • Performed detailed analyses of public opinion datasets, interpreting perspectives and promoting objectives of sponsoring organization.
  • Collaborated with company leadership and other stakeholders to conduct in-depth research on media presence.
  • Edited, proofread and fact-checked content for accuracy.
  • Researched and analyzed newsworthy events, trends and issues.
  • Covered special events and breaking news with eye for detail and tenacious pursuit of important information.

Education

Bachelor of Science - Marketing

Virginia Tech
Blacksburg, VA
05.2022

Skills

  • Managing Client Relations
  • Customer Consulting
  • Sales Expertise
  • Calm and Professional Under Pressure
  • Brand Representation
  • Salesforce
  • Conflict Mediation
  • Customer Retention Strategies
  • Presentation Delivery
  • Industry Trends
  • Corporate Communications
  • Social Media Best Practices

Timeline

Client Relations Lead

Cision
02.2023 - Current

Media Analyst

Cision
05.2022 - 02.2023

Bachelor of Science - Marketing

Virginia Tech
Caroline Hanson