Caroline Heitz
Cincinnati
Summary
Dynamic administrative professional with a proven track record at the Children's Dyslexia Center of Cincinnati. Skilled in organization and customer service, adept at enhancing operational efficiency and fostering positive client interactions. Proficient in Microsoft Office Suite, I excel in multitasking and conflict resolution, ensuring seamless business operations and exceptional support.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
Children's Dyslexia Center of Cincinnati
07.2024 - Current
- Assisted with record organization; keeping record of each childs progress through the program.
- Managed filing system, entered data and completed other clerical tasks.
- Completed day-to-day tasks to keep business flowing smoothly and efficiently.
- Worked front desk and greeted each family with a smile and made sure they were taken care of.
- Emailed co-workers about important dates and deadlines on time.
- Tracked payroll and made sure it was correct and submitted on time.
- Organized fun events for the business; end of year parties, graduating students celebrations...etc.
Customer Service Associate
Home Depot
06.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Associate of Applied Science - Diagnostic Medical Sonography
Cincinnati State Technical And Community College
Cincinnati, OH05-2026
Skills
- Multitasking
- Organization
- Customer Service
- Computer Skills (Microsoft Outlook, Word, Excel Google Docs, Sheets, Presentation)
- Communication Skills (Verbal, Written, and Email)
- Conflict Resolution Skills
Timeline
Administrative Assistant
Children's Dyslexia Center of Cincinnati
07.2024 - Current
Customer Service Associate
Home Depot
06.2021 - Current
Associate of Applied Science - Diagnostic Medical Sonography
Cincinnati State Technical And Community College
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