Laura Hernandez
Somerset,TX
Summary
Attentive administrative team member with people skills and clerical talents to serve staff and guest needs. Reliable and self-motivated with judgment and knowledge to handle wide range of daily assignments. Professional and organized with good multitasking and time management abilities. Friendly and diligent worker experienced with administrative and clerical tasks. Brings polished demeanor, professional communication skills and attention to detail. Focused on assisting staff and helping visitors feel welcomed to professional office environment. Motivated and friendly worker with a flexible schedule and willing to work weekends. Dependable and punctual with a clean driving record. Work collaboratively with team members and provide excellent customer service. Experienced supervisor with the ability to train and motivate staff to meet challenging performance targets and consistently satisfy customers with high-quality service. Focused on keeping the department efficient and cost-effective.
Organized and reliable administrative professional with strong background in healthcare environments. Skilled in managing patient records, coordinating schedules, and ensuring smooth office operations. Collaborative team player with focus on achieving results and adapting to changing needs. Known for strong communication skills, attention to detail, and ability to handle sensitive information with discretion.
Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Warm Springs Rehabilitation Hospital
San Antonio, TX
04.2017 - 11.2025
- Answered incoming calls and directed messages to correct party.
- Processed correspondence, documents, and reports to support clerical staff.
- Organized material for meetings, presentations and training sessions.
- Handled general office tasks, independently completing variety of basic and routine clerical and secretarial work.
- Coordinated medical office activities, including procedure implementation and continuous improvement initiatives.
- Recorded and distributed meeting agenda and minutes.
- Anticipated inventory needs, placed orders and monitored office equipment to keep medical office supplies adequately stocked.
- Coordinated employee schedules to keep all shifts properly staffed.
- Assisted with interviewing candidates for open positions to determine best hires.
- Tracked staff educational programs, noting all changes and updates in employee records.
- Monitored attendance and completed disciplinary action forms to streamline employee output.
- Created training and onboarding plans to orient new staff.
- Maintained up-to-date employee records, including performance evaluations and disciplinary actions.
- Administered payroll and benefits packages, ensuring accuracy and compliance with regulations.
- Monitored changes in employment law to update company policies accordingly.
- Organized company-wide events aimed at team building and boosting morale.
- Oversaw compliance with labor laws and organizational policies to minimize risk of legal issues.
- Scheduled interviews between potential candidates and management teams.
- Filled vacancies with top candidates by developing targeted recruitment strategies, vetting applicants, and onboarding new employees.
Certified Nursing Assistant
Morningside Ministries
San Antonio, TX
03.2000 - 09.2016
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained accurate patient records, documenting care provided and observations.
- Collaborated with healthcare teams to develop individualized care plans for residents.
- Trained new staff on procedures, protocols, and patient care standards.
- Implemented infection control measures to enhance patient safety and hygiene standards.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Advocated for patient needs, providing emotional support and companionship during care interactions.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Education
MEDICAL BILLING AND CODING: BILLING AND CODING
The College of Health Care Professions
TX05.2025
High School Diploma - undefined
Pleasanton High School
Pleasanton, TX05.1995
Skills
- Confidentiality maintenance
- Confidentiality and data protection
- Reception duties
- Scheduling and calendar management
- Teamwork and collaboration
- Employee communications
- Order placement
- Administrative procedures
- Administrative support
- Prioritization
- Payroll administration
- Team building
- Information protection
- Multitasking capacity
- HR process improvement
- Teamwork
- Appointment scheduling
- Customer service
- Detailed meeting minutes
- Workflow planning
- Multitasking Abilities
- Supply inventory control
- Information management
- Meeting note taking
- Multitasking
- File system management
- Employment data tracking
- Work complaint handling
- Time management
- Continuous improvement
- Performance management
- Microsoft Word
- File organization
- Microsoft outlook
- Filing
- Clerical support
- Critical thinking
- Scheduling
- Documentation and recordkeeping
- Professional communication
- Dedicated team player
- Deadline oriented
- Calendar management
- Spreadsheets
- Multi-line phone systems
- Client relations
- Multi-line phone proficiency
- Event coordination
- Schedule management
- Internet research
- Workflow optimization
- Meeting arrangements
- Multi-line telephone systems
- Attendance record management
- Purchase orders organization
- Coordination
- Employee timesheet processing
- Supervising staff
- Payroll and budgeting
- Staff management
Certification
- CBCS - Certified Billing and Coding Specialist
- CNA - Certified Nurse Assistant
Timeline
Administrative Assistant
Warm Springs Rehabilitation Hospital
04.2017 - 11.2025
Certified Nursing Assistant
Morningside Ministries
03.2000 - 09.2016
High School Diploma - undefined
Pleasanton High School
MEDICAL BILLING AND CODING: BILLING AND CODING
The College of Health Care Professions