Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Caroline Jacobo

Upland,CA

Summary

Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Cashier

Chevron Power Market
Chino, CA
06.2023 - 07.2024
  • Stocked shelves with merchandise when needed.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Answered customer inquiries regarding store policies and procedures.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Performed other duties as assigned by management.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Shift Supervisor

KFC Restaurant
Pomona , CA
11.2020 - 06.2023
  • Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
  • Communicated clearly with employees regarding job duties, expectations, and policies.
  • Enforced company policies fairly while maintaining an open door policy for staff concerns.
  • Responded promptly to customer inquiries or complaints in a professional manner.
  • Provided on-the-job training to new staff members.
  • Conducted weekly inventory of supplies, equipment, and food items.
  • Created work schedules for staff while adhering to labor laws and budget constraints.

Janitorial Specialist

Tofasco of America
La Verne , CA
11.2020 - 02.2022
  • Operated floor scrubber machines to clean carpets in large areas like lobbies or hallways.
  • Monitored inventory of janitorial supplies to ensure adequate stock is available at all times.
  • Reported any damages or issues encountered while performing duties to supervisor immediately.
  • Cleaned windows and glass surfaces using appropriate cleaners and equipment.
  • Maintained cleanliness of restrooms, including stocking supplies and cleaning toilets, sinks, floors, mirrors and walls.

Education

Phlebotomy Licenese - Phlebotomy

Phlebotomy Training Specialists
West Covina, CA
03-2021

Skills

  • Payment Processing
  • Customer Assistance
  • Cash Register Operation
  • Drawer balancing
  • POS Systems
  • ID Verification

Certification

  • Phlebotomy License
  • CPR Certification (Infant, Child, Adult)
  • Basic Life Support Certification (Infant, Child, Adult)

Timeline

Cashier

Chevron Power Market
06.2023 - 07.2024

Shift Supervisor

KFC Restaurant
11.2020 - 06.2023

Janitorial Specialist

Tofasco of America
11.2020 - 02.2022

Phlebotomy Licenese - Phlebotomy

Phlebotomy Training Specialists

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Caroline Jacobo