Caroline Jones

Bank holding company providing financial services across 500+ branch locations

• Facilitate pre-employment background check and onboarding processes for new hires
• Process and respond to all company unemployment claims
• Coach managers and associates on the utilization of HR Information Systems
• Advise employees on HR information such as payroll, benefits, compensation, leave of absense, and other policies and procdures

Bank holding company providing financial services across 500+ branch locations

• Process and resolve general HR inquiries in accordance with Bank policies and procedures
• Communicate with employees via telephone, live chat function, and self-service HR Portal
• Utilize ServiceNow, UltiPro, and other HR systems to reference and process associate data
• Provide excellent customer service to First Citizens associates, managers, and vendors

Food delivery app serving college campuses and corporate locations

• Recruited a team of micro-influencers to promote Good Uncle to the appropriate target market
• Sourced and managed partnerships with apartment complexes and local businesses in the Chapel Hill area
• Coordinated sponsorship opportunities with student-led philanthropic organizations at UNC
• Secured 2000+ users attributed to on-campus marketing efforts in 3 months since launch

Boutique marketing firm specializing in brand strategy and content solutions

• Supported team members across five departments via weekly touch-base meetings
• Analyzed employee data to prepare reports on effectiveness of diversity and inclusion initiatives
• Standardized company hiring practices through the documentation of standard operating procedures
• Led biweekly virtual team-building activities designed to improve employee engagement and bonding