Melissa Berry
Syracuse,NY
Summary
Professional in human resources with demonstrated expertise in talent acquisition, employee relations, and compliance. Known for strong teamwork and adaptability, ensuring alignment with organizational goals. Skilled in conflict resolution, onboarding, and HR software. Dependable and results-driven, ready to make significant impact.
Overview
12
12
years of professional experience
Work History
Human Resources Generalist
Amazon
11.2022 - Current
- Advocate for and assist a diverse client group of 4000+ associates with HR-related concerns, fostering an environment of inclusion and equity
- Closed 900+ NUPT cases. Decreased NUPT from last February until now by training the team on the process and increasing team buy in
- Maintained an average 90+ percent Hawkeye score since starting
- Collaborated with upper management to create and roll out a daily audit for tracking of labor hours to our HR time buckets resulting in saving over $125,000 for our HR department this year
- Collaborated with Senior PXT Program Manager to create rollout and implement a new Bereavement process
- Streamlined our site’s Appeals process and trained the other members of the team on the process
- Decreased daily average of roster defects by identifying root cases consistently actioning errors consistently and in a timely manner.
- Coordinated appeal hearings, ensuring fair and just outcomes, and communicated results to employees with empathy
- Manage calendars for Senior Leadership, demonstrating agility and high judgment in prioritizing tasks.
- Support employees in navigating the Leave of Absence and Accommodations process, using empathy and discretion.
- Collaborate with departmental leaders to complete projects, leveraging HR expertise to drive organizational effectiveness
- Conduct disciplinary proceedings and actions when necessary, demonstrating high judgment and autonomy.
- Contribute to sourcing and recruiting initiatives, promoting adoption of innovative HR Practices
- Coordinated activities for employee engagement and recognition, promoting a positive work environment
Onboarding Leader/Learning Trainer
Amazon
06.2022 - 11.2022
- Successfully trained and onboarded 700+ associates
- Facilitate New Hire Orientation class
- Ensure a smooth onboarding experience from Orientation to on floor Training
- Track onboarding/training modules
- Create Excel spreadsheets to track training progress
Warehouse Associate
Amazon.com
07.2018 - 11.2022
- Locate, carefully select and package items for delivery, take inventory, stock items for online purchase
Office Assistant
Syracuse University
10.2015 - 05.2016
- Greet and direct visitors
- Scan and copy documents
- Answer phones
- Other general receptionist duties as needed
Branch Receptionist
PAYCHEX
04.2015 - 07.2015
- Greet and direct visitors to appropriate departments visitors
- Issue Visitors' Badges/Maintain Visitors Log
- Open and close office according to security procedures
- Answer/ forward emails and faxes to staff
- Distribute payroll to visitors for pick up
- Filing
- Receiving packages
- Scheduling courier deliveries
- Operate multi-line phone system
Office Assistant
Houston Community College
10.2013 - 01.2015
- Train new hires
- Formulate training manuals
- Create work schedules
- Check students in/out of office
- Assist students with enrollment
- Set appointments
- Answer phone calls utilizing multi-line telephone system
- Take/deliver phone messages for advisors
- Interdepartmental communication/referrals
- Make copies
- Heavy filing
- Shred confidential files
Education
Bachelor of Arts -
Syracuse University
Syracuse, NY12.2025
Skills
- Typing
- 60 wpm
- Quickbooks
- Peoplesoft
- Customer Service
- Payroll
- Retail Management
- Onboarding coordination
- Human resources support
- Staff education and training
- Effective planning
- HR policies compliance
- Scheduling
- Team Building
- Microsoft Excel
- Management
- Receptionist
- Training
- Operations
- IWork
- Computer networking
- Assembly
- Big 4
- HRIS
- Human resources
- Talent acquisition
- Office administration
- Microsoft office and docusign
- Conflict management
- Employee relations
Timeline
Human Resources Generalist
Amazon
11.2022 - Current
Onboarding Leader/Learning Trainer
Amazon
06.2022 - 11.2022
Warehouse Associate
Amazon.com
07.2018 - 11.2022
Office Assistant
Syracuse University
10.2015 - 05.2016
Branch Receptionist
PAYCHEX
04.2015 - 07.2015
Office Assistant
Houston Community College
10.2013 - 01.2015
Bachelor of Arts -
Syracuse University