Jessica Luna
Summary
Strategic Human Resources Professional with expertise in employee relations, HR policy development, and talent acquisition. Skilled in enhancing organizational effectiveness and employee engagement through strong communication and problem-solving abilities. Bilingual in Spanish, with experience managing confidential information and supporting cross-functional teams.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Human Resources Generalist
Ronald McDonald House Charities of Northern California
12.2024 - Current
- Coordinate recruitment efforts, including job postings and candidate screenings.
- Manage employee onboarding processes and orientation sessions for new hires.
- Conduct training sessions to enhance employee skills and performance standards.
- Facilitate conflict resolution between employees to promote a positive workplace culture.
- Implement employee engagement initiatives to increase morale and retention rates.
- Administer benefit programs and resolve employee inquiries regarding health plans.
- Coordinate employee benefits, including health insurance plans, 401k savings plans, and leave policies.
- Maintain HR records and documentation for audits and compliance purposes.
- Develop and maintain HR policies in compliance with labor laws and regulations.
- Develop and maintain job descriptions, performance evaluation forms, employee handbooks, and other HR related documents.
- Conduct background checks, reference checks and employment verification.
- Process payroll accurately for diverse employee groups and employment types.
- Maintain payroll records using advanced payroll software systems.
- Serve on the Personal Development Committee, tracking employee growth and creating customized development plans to promote career advancement.
- Devise and update policies as needed for corporate accountability and workplace health.
Receptionist
MBK Senior Living
01.2024 - 12.2024
- Welcomed residents, families, and visitors as first point of contact, fostering a friendly and professional atmosphere.
- Coordinated front desk operations by answering multi-line phones, routing calls, and maintaining visitor logs for efficient communication.
- Executed administrative tasks, including filing, scanning, and distributing mail and packages to support office operations.
- Assisted with scheduling, vendor coordination, and maintaining staff communication boards.
- Ensured confidentiality and accuracy in handling resident records and office documentation.
Office Assistant
Griffin Materials Company
04.2017 - 08.2023
- Provided administrative support across departments including HR, payroll, and operations.
- Answered and directed incoming calls, maintained office filing systems, and managed supply inventories.
- Supported onboarding processes and coordinated required documentation for new hires.
- Administered employee benefits programs and ensured documentation accuracy and confidentiality.
- Assisted with audit compliance by organizing records, verifying data, and supporting internal reviews.
Receptionist Manager
Paul Blanco Car Company
02.2012 - 05.2016
- Managed front desk operations and trained receptionist staff across multiple locations, enhancing consistency in customer service delivery.
- Supervised front office personnel and monitored performance to uphold daily productivity standards.
- Developed and implemented administrative workflows that streamlined task management and clarified staff responsibilities.
- Assisted with new hire onboarding by providing orientation materials and explaining company policies and procedures.
- Provided support to the finance department by preparing documents and assisting with customer transactions.
Education
Master Of Business Administration - Human Resources Management
California State University, Stanislaus
Turlock, CA05-2027
Bachelor of Science - Business Administration, Concentration in Human Resource Management
California State University, Stanislaus
Turlock, CA05.2025
Associate of Science - Business Administration
San Joaquin Delta College
Stockton, CA05.2022
High School Diploma -
Weston Ranch High School
Manteca, CA05.2011
Skills
- Conflict Resolution
- HR Policy Development
- Performance Management
- Policy Interpretation
- Data Management
- Talent Acquisition
- Effective Communication
- Information Confidentiality
- Employee onboarding
- Human Resource Information System Knowledge
- Microsoft Word, Excel, Outlook
- Bilingual: Spanish
- Typing Speed: 50 WPM
Certification
SHRM - CP Certification
Timeline
Human Resources Generalist
Ronald McDonald House Charities of Northern California
12.2024 - Current
Receptionist
MBK Senior Living
01.2024 - 12.2024
Office Assistant
Griffin Materials Company
04.2017 - 08.2023
Receptionist Manager
Paul Blanco Car Company
02.2012 - 05.2016
Master Of Business Administration - Human Resources Management
California State University, Stanislaus
Bachelor of Science - Business Administration, Concentration in Human Resource Management
California State University, Stanislaus
Associate of Science - Business Administration
San Joaquin Delta College
High School Diploma -
Weston Ranch High School