Sophia Coats, SHRM-CP
Yakima
Summary
Dynamic Human Resources Generalist with a proven track record at the Bureau of Reclamation, excelling in personnel oversight and conflict resolution. Demonstrates impeccable organizational skills and strong attention to detail, successfully assisting in the recruitment processes and enhancing employee support. Adept at multitasking and fostering effective communication across departments.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Human Resources Generalist
Bureau of Reclamation
Yakima
02.2024 - Current
- Processed personnel actions for recruitment, onboarding, promotions, and transfers to ensure smooth transitions and compliance with company policies.
- Prepare offer letters and coordinate onboarding documentation.
- Maintain accurate and confidential electronic personnel records
- Provided employee support in person and via email, addressing inquiries and resolving issues to enhance employee satisfaction.
- Handled employee conflicts and managed resolutions to foster a positive work environment and maintain team cohesion.
Secretary
Bureau of Reclamation
Yakima
10.2022 - 02.2024
- Organized schedules, meetings, and incoming communications to optimize time management
- Coordinated official correspondence, reports, and internal communications to ensure timely information flow
- Support senior leadership, ensuring smooth daily operations
- Resolved conflicts among administrative staff to promote a collaborative work environment
Customer Service Representative
Multicare Clinic-Pacific Crest Family Medicine
Yakima
12.2020 - 10.2022
- Coordinated check-in process, collected insurance information, and directed clients to their appointments to ensure timely service.
- Managed 3 phone lines and facilitated over 100+ calls per day with clients, providers, and staff.
- Provided excellent customer service with a helpful and friendly attitude.
- Smoothly managed the day-to-day front desk operations for a busy clinic (11 doctors).
- Managed intake and placement of new patients across all Yakima Memorial Hospital outpatient clinics, enhancing patient flow.
- Restructured process for new clients to obtain primary care physicians, improving access to healthcare services.
- Provided administrative and clerical support via electronic medical records (EMR) systems, Microsoft office and various platforms.
- Maintained on average 80 new patient cases daily.
Care Coordination Supervisor
Innovation Care Partners
Scottsdale
04.2015 - 11.2020
- Direct, supervise and evaluate work activities of 40+ care coordinators.
- Maintain communication between clinical office managers, care coordinators, and department heads by attending board meetings and coordinating interdepartmental functioning.
- Worked conjointly with Human Resources on routine recruitment and selection.
- Supported hiring efforts by actively filling more than 20 open positions.
- Prepared and presented annual performance evaluations to enhance staff development and accountability.
- Coordinated with Human Resources to facilitate staff counseling, recognition programs, and terminations, ensuring alignment with organizational policies.
- Establish work schedules and assignments for staff, according to workload, space, and equipment availability.
- Prepare activity reports to inform management of the status and implementation plans of programs, services, and quality initiatives.
- Developed and implemented organizational policies and procedures for the facility or medical unit.
- Managed change in integrated health care delivery systems, overseeing work restructuring and technological innovations to improve care delivery.
- Developed, expanded, and implemented medical programs and health services that promoted research, rehabilitation, and community health.
- Conducted quality audits to ensure productivity met quality initiatives.
Back Office Medical Assistant
Central Arizona Urology
Scottsdale
03.2013 - 04.2014
- Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.
- Authorized drug refills and communicated prescription information to pharmacies, ensuring continuity of patient care.
- Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing.
- Inventory and order medical, lab, or office supplies or equipment.
Supply Warehouse clerk 3051/Supply Administration 3043
LCPL, United States Marine Corps
07.2006 - 07.2010
Education
Bachelor of Science - Business Administration, Human Resources
Central Washington University
Ellensburg, WA06-2026
Skills
- Employee Engagement
- Conflict resolution
- Problem Assessment
- Decision Making
- Impeccable organizational skills
- Strong attention to detail
- Oral and written communication
- Interpersonal Communication
- Multitasking ability
- Conflict Resolution
Veterans Preference Status
10 Points
Personal Information
- Available: Full Time, Permanent
- Citizenship: United States
Accomplishments
- Central Washington University Honor Roll- Spring 2025
Certification
- SHRM Certified Professional (SHRM-CP) Exp: 2028
Timeline
Human Resources Generalist
Bureau of Reclamation
02.2024 - Current
Secretary
Bureau of Reclamation
10.2022 - 02.2024
Customer Service Representative
Multicare Clinic-Pacific Crest Family Medicine
12.2020 - 10.2022
Care Coordination Supervisor
Innovation Care Partners
04.2015 - 11.2020
Back Office Medical Assistant
Central Arizona Urology
03.2013 - 04.2014
Supply Warehouse clerk 3051/Supply Administration 3043
LCPL, United States Marine Corps
07.2006 - 07.2010
Bachelor of Science - Business Administration, Human Resources
Central Washington University