Caroline Kabanga
Fairfax,VA
Summary
I am an adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
9
9
years of professional experience
Work History
ONCOLOGY PATIENT SPECIALIST 2
INNOVA SCHAR CANCER INSTITUTE
12.2022 - Current
- Delivered clear, accurate guidance to patients and presented solution options for reported issues, enhancing patient understanding.
- Collaborate with patient experience team and oncology patient advocacy group to assess service gaps and resolve patient needs.
- Manage ISCI call center by routing incoming calls for all locations and coordinating transfers to correct oncology departments or staff within cancer center.
- Gathered patient complaints with professionalism and empathy, clarified issues, and applied appropriate solutions to improve patient satisfaction.
- Supported resolution of service problems through effective communication and diligent follow-through, ensuring timely responses to patient needs.
ONCOLOGY PATIENT SPECIALIST 1
INNOVA SCHAR CANCER INSTITUTE
07.2021 - 12.2022
- Supported access to specialized cancer care by confirming insurance coverage and benefit eligibility.
- Strengthened coordination across physicians, nurses, and billing teams while handling calls and maintaining complete records of patient and representative communications.
- Improved patient experience through prompt greeting, needs assessment, and clear direction for patients and visitors.
- Reduced unresolved concerns by identifying issues, researching solutions, and carrying out effective follow-up actions.
HEALTH EDUCATOR 2
INNOVA WELL IMMUNIZATION
03.2021 - 07.2021
- Coordinated vaccine distribution with nurses in clinic. While managing patient registration and appointment scheduling for first and second doses.
- Provided patient education on COVID vaccine benefits. Responded to questions regarding Pfizer vaccine administration.
- Answered patient questions about consent forms, allergies, and vaccine precautions.
CARE COORDINATOR
SKIP OF NY, INC
03.2020 - 02.2021
- Managed service coordination for 15 families, including monthly visits and monthly tele-visits. Reviewed IEPs, psychological evaluations, medical records, and related records to coordinate secure services and monitor Medicaid and Medicare eligibility.
- Assessed client needs and concerns, followed up on service gaps, and advocated for appropriate support.
Developed care plans, documented all meetings and communications, and revised plans and supporting documents every six months. - Performed comprehensive assessments, prepared monthly billing for supervisor and director review, responded promptly to phone calls and emails, and coordinated communication with clients, Medicaid, LDSS, SSA, schools, and providers.
HOME HEALTH AID
SCHOFIELD HOME HEALTH CARE SERVICES, INC
06.2017 - 06.2020
- Improved client satisfaction through compassionate care delivery.
Enhanced daily comfort and independence by assisting with bathing, toileting, dressing, eating, and meal preparation. - Strengthened patient and family comfort through emotional support.
Supported safe care by monitoring health status and communicating updates effectively. - Reminded patients to self-administer medication. Contributed to accurate care tracking by measuring and recording vital signs, intake, and output. Helped maintain continuity of care by observing health changes and updating clinical records accurately.
Education
Bachelor of Science - Public Health
SUNY AT BUFFALO
Buffalo, NY12-2019
Skills
- Patient advocacy
- Patient record management
- EHR documentation
- Effective communication
- Active listening
- Organizational skills
- Analytical skills
Timeline
ONCOLOGY PATIENT SPECIALIST 2
INNOVA SCHAR CANCER INSTITUTE
12.2022 - Current
ONCOLOGY PATIENT SPECIALIST 1
INNOVA SCHAR CANCER INSTITUTE
07.2021 - 12.2022
HEALTH EDUCATOR 2
INNOVA WELL IMMUNIZATION
03.2021 - 07.2021
CARE COORDINATOR
SKIP OF NY, INC
03.2020 - 02.2021
HOME HEALTH AID
SCHOFIELD HOME HEALTH CARE SERVICES, INC
06.2017 - 06.2020
Bachelor of Science - Public Health
SUNY AT BUFFALO