Caroline Kolosa
Dallas,TX
Summary
Ambitious receptionist equipped to handle front desk operations greeting guests, routing correspondence and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
9
9
years of professional experience
Work History
Lockbox Processor
Wells Fargo
06.2022 - Current
- Enhanced client satisfaction by promptly researching and resolving payment discrepancies and inquiries.
- Reduced processing errors by consistently following established guidelines and procedures when handling client payments.
- Promoted a positive work environment by actively participating in team meetings and discussions related to process improvements.
- Supported continuous improvement initiatives by providing feedback on ways to enhance lockbox processing performance.
Receptionist
Baylor Scott and White
02.2019 - 06.2022
- Answered and directed incoming calls using multi-line telephone system
- Scheduled and confirmed appointments
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules
- Maintained daily calendars, set appointments with clients and planned daily office events
- Processed payments and updated accounts to reflect balance changes
- Sorted incoming mail and directed to correct personnel each day.
Quality Control Inspector
Galt Medical
03.2015 - 07.2017
- Assessed materials, parts and products for conformance with quality control requirements and production specifications
- Notified supervisors about production problems and helped identify and correct concerns
- Documented, filed and maintained proper inspection records and quality assurance documents
- Completed thorough inspects of finished products in compliance with established protocols and compared results against production specifications
- Assessed finished items for defects and ordered reworks to eliminate irregularities.
Quality Control Inspector
Abbott
01.2017 - 12.2019
- Assessed materials, parts and products for conformance with quality control requirements and production specifications
- Trained newly hired employees by explaining company procedures, job duties and performance expectations
- Adhered to safety protocols to minimize equipment damage and avoid injuries
- Completed non-destructive tests and conducted continuous inspections
- Documented nonconformities and recommended techniques for prompt resolution
- Consulted with engineers to resolve quality, production and efficiency problems.
Education
Associate of Science in Medical Billing and Coding -
Concord College
Dallas, TX08.2020
Skills
- Organization and efficiency
- Multi-line telephone skills
- Office equipment operations
- Recordkeeping and bookkeeping
Personal Information
Available: immediately available
Timeline
Lockbox Processor
Wells Fargo
06.2022 - Current
Receptionist
Baylor Scott and White
02.2019 - 06.2022
Quality Control Inspector
Abbott
01.2017 - 12.2019
Quality Control Inspector
Galt Medical
03.2015 - 07.2017
Associate of Science in Medical Billing and Coding -
Concord College
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