Hannah Pasquinelli
Maumee,OH
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Lockbox Processor
Signature Bank, NA
Toledo, OH
05.2022 - Current
- Assisted customers with questions regarding their payments.
- Researched banking guidelines and statutory requirements to stay updated on new laws and applications.
- Responded promptly to customer inquiries via email or phone calls.
- Ensured compliance with bank regulations and policies.
- Processed and reconciled payments received by lockbox.
- Classified and summarized financial data to compile and enter in financial records
- Verified accuracy of data on payment documents.
- Collaborated with other departments to resolve any issues quickly.
- Responded promptly and professionally to questions, electronic communications and telephone calls and directed inquiries to appropriate departments and individuals.
- Received and recorded cash, checks and transfers.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
Preschool Teacher
Primrose Schools
Perrysburg, OH
03.2022 - 05.2022
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
- Participated in workshops, trainings and conferences to improve educational skills.
- Identified early signs of emotional and developmental problems in children to bring concerns to parents' attention.
- Monitored student behavior to ensure compliance with rules and expectations set forth by school administration.
- Adapted instructional techniques according to student learning styles and progress.
- Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.
- Facilitated group play activities that encouraged collaboration among students.
- Communicated with parents regularly to maintain student progress, schedule meetings, and increase overall student happiness.
- Developed lesson plans that incorporated creative teaching techniques.
- Assisted in providing a safe and secure environment for children.
Receptionist
Willow Center
Toledo, OH
09.2021 - 02.2022
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
Service Coordinator
Meijer
Maumee, OH
03.2020 - 09.2021
- Maintained positive working relationship with fellow staff and management.
- Worked closely with other departments within the company to ensure successful completion of projects.
- Monitored staff performance and provided feedback on areas of improvement needed.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Provided timely feedback to management on service failures and customer concerns.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Researched, identified and resolved customer complaints in a timely manner.
- Identified needs of customers promptly and efficiently.
Education
Bachelor of Arts - Psychology
Bowling Green State University
Bowling Green, OH12-2020
Skills
- Deadline-Oriented
- Document Scanning
- Information Security
- Cash Handling Experience
- Administrative Support
- Service-Oriented Mindset
- Organization Skills
- Calendar Management
- Excellent Communication
- Flexible and Adaptable
- Social Perceptiveness
- Conflict Resolution
Timeline
Lockbox Processor
Signature Bank, NA
05.2022 - Current
Preschool Teacher
Primrose Schools
03.2022 - 05.2022
Receptionist
Willow Center
09.2021 - 02.2022
Service Coordinator
Meijer
03.2020 - 09.2021
Bachelor of Arts - Psychology
Bowling Green State University
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