CAROLINE MAIN
Ruffin,NC
Summary
Loan processing professional prepared to excel in results-driven environment. Proven track record in managing loan documentation and ensuring compliance with industry standards. Known for collaborative team efforts and ability to adapt to changing needs, leveraging organizational skills and customer service expertise.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Loan Processor
Credit Human Federal Credit Union
Greensboro, NC
04.2022 - Current
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
- Ensured compliance with federal lending regulations through meticulous attention to detail during the loan processing phase.
Applications Processor/Utility Clerk
Real Property Management of the Triad
Greensboro, NC
04.2021 - 04.2022
- Calculated income, deductions, exemptions, and rental assistance amounts
- Ensured applicant files are complete and concise, successfully completing 15 applications per day on average
- Communicates via phone and email with applicants and landlords to obtain outstanding documentation to continue processing pending applications
- Demonstrated flexibility when adapting to new processes or guidelines while maintaining consistently high levels of productivity.
Accounting Assistant/Receptionist
NC Realtors
Greensboro, NC
11.2011 - 04.2021
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Daily bookkeeping operations with attention to accounts receivable, accounts payable, banking reconciliation and disbursements
- Facilitated smooth financial audits by maintaining organized records and providing necessary documentation to auditors.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
Certificate - Accounting
Guilford Technical Community College
Jamestown, NC05-2020
UNC Pembroke
Pembroke, NC01.2010
Skills
- Customer/Client relations
- Teamwork and collaboration
- Information verification
- Attention to detail
- Customer service
- Data entry
- Organization skills
- Time management
- Verbal and written communication
- Proficient in Microsoft Office
Certification
Guilford Technical Community College, Accounting Assistant, 05/01/20
Timeline
Loan Processor
Credit Human Federal Credit Union
04.2022 - Current
Applications Processor/Utility Clerk
Real Property Management of the Triad
04.2021 - 04.2022
Accounting Assistant/Receptionist
NC Realtors
11.2011 - 04.2021
Certificate - Accounting
Guilford Technical Community College
UNC Pembroke