CAROLINE MASSEY
Orange Beach,AL
Summary
With a proven track record currently at Acentra Health, I excel in client and provider satisfaction and fostering team collaboration. Leveraging my personable and organizational abilities, I help to significantly enhance patient outcomes and operational efficiency. My experience spans from utilization management, care management, acute-care, and post-acute care, showcasing a commitment to excellence and a passion for healthcare innovation.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Program Director
Acentra Health
07.2021 - Current
- Set program goals aligned with strategic objectives, achieving measurable improvements in performance.
- Evaluate program outcomes, using data-driven insights to recommend necessary adjustments.
- Develop and manage program budgets, identifying cost savings and monitoring expenses.
- Provide technical guidance and mentorship to staff, enhancing project execution and quality.
- Cultivate strong relationships with external partners, ensuring timely delivery and program success.
- Cultivate strong partnerships with external organizations, enhancing program quality and ensuring timely delivery.
- Conduct comprehensive evaluations of program performance, using data-driven insights to recommend necessary adjustments.
- Develop systems to efficiently organize essential program information, ensuring streamlined operations.
- Oversee quality management activities, integrating improvement opportunities into daily program operations.
- Foster partnerships with stakeholders, ensuring project alignment with organizational goals and enhancing program success.
- Utilized data analytics to assess program outcomes, recommending adjustments that enhanced effectiveness and quality.
- Mentor team members for professional development, resulting in increased productivity and job satisfaction.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Provided ongoing direction and leadership for program operations.
Endoscopy RN
South Baldwin Regional Medical Center
05.2020 - 07.2021
- Conducted pre-op assessments, initiated IVs, and monitored blood glucose for surgical readiness.
- Managed patient safety and preparedness, ensuring smooth surgical procedures.
- Assisted as surgical tech, enhancing team efficiency and patient care.
- Led post-op recovery, monitoring patient vitals and ensuring stable recovery.
- Exceeded regulatory compliance standards by meticulously following departmental policies, procedures, and guidelines for safe patient care.
- Safeguarded privacy rights of patients through strict adherence to HIPAA regulations when handling sensitive medical information.
Continuum of Care Coordinator
Community Health Systems
06.2019 - 05.2020
- Managed ACO operations for multiple medical centers, ensuring compliance and efficiency.
- Monitored Medicare beneficiary care continuum, analyzing utilization patterns and improving outcomes.
- Collaborated with hospital leaders to reduce readmission rates and optimize resource use.
- Established a preferred provider network, enhancing post-acute care coordination.
- Led regular meetings with PAC providers, delivering actionable utilization reports.
- Enhanced operational efficiency for ACOs, driving smoother care transitions and improving patient outcomes through direct provider collaboration.
- Led Root Cause Analysis with Quality and Case Management Directors, addressing Medicare readmissions within 30 days to improve care quality.
- Partnered with physicians to ensure comprehensive Medicare Annual Wellness and Transitional Care Visits, contributing to better patient management.
- Managed operations for multiple medical centers' ACOs, delivering measurable improvements in care coordination and patient satisfaction.
- Consulted with post-acute providers to streamline patient care transitions, ensuring better outcomes and reduced readmission rates.
RN Clinical Liaison/Marketing Director
Community Hospice
05.2017 - 04.2019
- Built strong relationships with local healthcare professionals, enhancing patient care coordination.
- Led educational sessions for community members, increasing awareness of hospice services.
- Spearheaded joint initiatives with local healthcare providers to enhance patient care and streamline discharge processes.
- Developed and executed unique marketing strategies with the CEO to boost community engagement.
- Counseled patients and families on end-of-life options, ensuring compassionate and informed decision-making.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
Marketing Consultant
Comfort Care Coastal
04.2016 - 05.2017
- Built and maintained relationships with local physicians and hospital discharge planners.
- Consulted with patients and families to assess and address home health/hospice needs.
- Increased patient referrals by effectively collaborating with healthcare providers.
- Enhanced patient satisfaction through personalized care consultations.
- Streamlined communication between patients, families, and healthcare professionals.
- Developed strategic marketing plans that increased patient referrals from local physicians and hospital discharge planners.
- Planned and executed events and marketing programs to increase qualified leads.
RN Clinical Liaison
Eastern Shore Rehabilitation and Health Center
11.2014 - 04.2016
- Collaborated with patients, families, and healthcare teams to ensure seamless transitions to skilled nursing.
- Enhanced communication between healthcare professionals, improving patient care coordination.
- Worked with case managers to facilitate patient transfers, achieving smooth transitions from hospital.
- Evaluated patient needs and medical histories to develop appropriate care plans, ensuring effective treatment and rehabilitation outcomes.
- Partnered with multidisciplinary teams to streamline patient transitions, improving overall satisfaction and continuity of care.
- Maintained detailed patient records and documentation, ensuring compliance with healthcare regulations and standards.
RN Case Manager
South Baldwin Regional Medical Center
01.2014 - 11.2014
- Coordinated discharge planning in acute care, improving patient outcomes and reducing readmission rates.
- Collaborated with multidisciplinary teams to streamline care transitions and enhance patient satisfaction.
- Conducted utilization reviews for insured patients, ensuring compliance with Medicaid and Medicare guidelines.
- Coordinated discharge planning for acute care patients, facilitating smooth transitions and reducing readmission rates.
- Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
- Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.
- Educated patients and families on available community resources, facilitating access to necessary support services.
RN Case Manager
Springhill Home Care
01.2008 - 12.2012
- Managed care for home health, palliative, and hospice patients, ensuring comfort and quality.
- Assisted Branch Director in growing patient census and educating community and physicians.
- Collaborated with physicians, care teams, and families to create a supportive home environment.
- Educated patients on diagnoses, medications, wound care, and pain management.
- Administered IV therapy to qualifying patients, enhancing their treatment experience.
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
- Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
- Enhanced patient care by developing comprehensive care plans and coordinating with interdisciplinary healthcare teams.
- Educated patients and families on available community resources, facilitating access to necessary support services.
MICU RN
North Baldwin Infirmary
05.2005 - 01.2008
- Administered critical care to ICU patients, ensuring optimal recovery and health outcomes.
- Collaborated with multidisciplinary teams to enhance patient care quality and safety.
- Monitored vital signs and implemented life-saving interventions in high-pressure situations.
- Educated patients and families on care plans, improving understanding and compliance.
- Documented patient progress accurately, supporting effective treatment decisions.
Education
Bachelor of Science - Nursing
University of South Alabama
Mobile, AL05.2005
Skills
- Effective organizational skills
- Strong collaborative skills
- Accomplished project leader
- Operational management
- Policy and procedure development
- Effective strategic decision-making
- Team leadership in program execution
- Analytical problem-solving
- Client relationship management
- Resource allocation management
- Top five Clifton Strengths: Connectedness, Intellection, Ideation, Developer, Arranger
Certification
- Registered Nurse, Compact, 1-105216, 2024-12-31
Timeline
Program Director
Acentra Health
07.2021 - Current
Endoscopy RN
South Baldwin Regional Medical Center
05.2020 - 07.2021
Continuum of Care Coordinator
Community Health Systems
06.2019 - 05.2020
RN Clinical Liaison/Marketing Director
Community Hospice
05.2017 - 04.2019
Marketing Consultant
Comfort Care Coastal
04.2016 - 05.2017
RN Clinical Liaison
Eastern Shore Rehabilitation and Health Center
11.2014 - 04.2016
RN Case Manager
South Baldwin Regional Medical Center
01.2014 - 11.2014
RN Case Manager
Springhill Home Care
01.2008 - 12.2012
MICU RN
North Baldwin Infirmary
05.2005 - 01.2008
Bachelor of Science - Nursing
University of South Alabama
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