Caroline Mbiu
Houston,TX
Summary
Dynamic Procurement Specialist with a proven track record at Schlumberger, excelling in supplier relationship management and strategic sourcing. Skilled in data analysis and effective communication, I implemented process improvements that reduced lead times and enhanced service quality, fostering collaboration across teams to achieve organizational goals.
Overview
21
21
years of professional experience
Work History
Procurement Specialist
Schlumberger
Houston Texas
09.2008 - 11.2025
- Managed procurement processes to ensure timely and cost-effective sourcing of materials.
- Analyzed supplier performance metrics to enhance vendor relationships and optimize purchasing decisions.
- Developed and maintained accurate procurement documentation to support compliance and audit requirements.
- Collaborated with cross-functional teams to align procurement strategies with organizational goals.
- Evaluated market trends and pricing data to inform strategic sourcing initiatives.
- Implemented process improvements that streamlined procurement workflows, reducing lead times.
- Conducted risk assessments on suppliers to mitigate potential supply chain disruptions.
- Trained new team members on procurement policies, systems, and best practices to foster efficiency.
- Tracked purchase orders and followed up with vendors and carriers to support timely deliveries.
- Managed a diverse portfolio of suppliers, ensuring timely delivery of goods and services at competitive prices.
- Maintained ongoing communication with suppliers to promote workflow and respond to inquiries.
- Developed and maintained detailed records of all procurement activities for accurate tracking and reporting purposes.
- Improved supplier relationships through regular communication and collaboration, enhancing overall service quality.
- Coordinated closely with finance teams to monitor budgets and cash flow implications related to procurement activities.
- Enhanced the accuracy of demand forecasting through data analysis, enabling better decision-making in the purchasing process.
- Oversaw inventory control, accounting, and supply reports.
- Mentored junior procurement team members, sharing expertise and fostering a culture of continuous learning and development.
Customer Service Representative
Menswarehouse
02.2006 - 01.2008
- Resolved customer inquiries and complaints, ensuring timely and satisfactory outcomes.
- Provided product knowledge and assistance to customers, enhancing shopping experience.
- Processed transactions efficiently using POS systems, maintaining accuracy in financial exchanges.
- Trained new staff on customer service protocols and company policies to ensure consistency.
- Collaborated with team members to streamline service delivery, improving overall efficiency.
- Implemented feedback mechanisms for continuous improvement in service quality and customer satisfaction.
- Managed inventory levels by coordinating with suppliers, ensuring product availability for customers.
- Analyzed customer feedback data to identify trends and recommend service enhancements.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Data Analyst
Everyday Serenity
Houston Texas
01.2005 - 01.2006
- Analyzed large datasets to identify trends and support business decision-making.
- Developed and maintained dashboards using Tableau for real-time data visualization.
- Collaborated with cross-functional teams to refine data collection processes and enhance accuracy.
- Presented actionable insights to management, driving strategic initiatives across departments.
- Conducted statistical analyses to validate models and improve forecasting accuracy.
- Mentored junior analysts on best practices in data interpretation and reporting techniques.
- Led projects aimed at optimizing data workflows, resulting in increased operational efficiency.
- Implemented data governance strategies to ensure compliance with industry standards and regulations.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Utilized data visualization tools to effectively communicate business insights.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Used statistical methods to analyze data and generate useful business reports.
- Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
- Enhanced business efficiency by identifying trends and patterns in complex datasets.
- Integrated multiple sources of disparate data into cohesive datasets using ETL processes, improving overall analytic capabilities.
- Managed large-scale databases to ensure timely access to critical information for key stakeholders.
- Provided actionable insights through comprehensive reports and dashboards, supporting strategic initiatives.
- Implemented robust control measures to improve analytical output reliability.
- Developed custom algorithms to optimize data mining, increasing the effectiveness of analytical insights.
Education
Bachelor of Science - Business Management
Southern Methodist University
Dallas, Texas, TX05.2005
Skills
- Multitasking and organization
- Relationship building
- Effective communication
- Supplier contracts
- Purchasing processes
- Order placement
- Price negotiation
- Supply chain planning
- Data cleaning
- Analytical problem solving
- Statistical analysis
- Data entry
- Customer relations
- Problem resolution
- Critical thinking
- Customer service
- Active listening
Timeline
Procurement Specialist
Schlumberger
09.2008 - 11.2025
Customer Service Representative
Menswarehouse
02.2006 - 01.2008
Data Analyst
Everyday Serenity
01.2005 - 01.2006
Bachelor of Science - Business Management
Southern Methodist University