Caroline McCaughna
Orlando,FL
Summary
Driven Regional Sales Manager with a proven track record at Club Pilates, leading studios to surpass sales goals and achieve high member retention. Expert in sales coaching and staff management, adept at conflict resolution and effective multitasking. Skilled in creating training SOPs and managing retail inventory, demonstrating a unique blend of hard and soft skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Regional Sales Manager
Club Pilates
04.2019 - 07.2024
- Successfully lead 2 studios through pre-sale, soft opening and grand opening
- Achieved sales and member retention goals set by owner
- Created training SOP for sales team
- Hired and trained sales team including sales lead
- Assisted in hiring of instructors
- Managed retail inventory
- Worked with social media and event team for grassroots events and member events
- Managed sales staff schedule and assisted with instructor schedule
- Managed all member concerns
Supervisor, Guest Services
Universal Orlando
08.2004 - 07.2013
- Supervise resolution of guest concerns including, in-park, over the phone, email and guest letters
- Reconciled time and attendance
- Mentor and counsel team members
- Assist in hiring all positions for guest service team
- Work directly with Finance team to ensure proper reporting of labor hours and prepare labor budgets for the future
Education
Master of Science - Hospitality Management
University of Central Florida
Orlando, FL08.2006
Bachelor of Arts - Humanities
University of Central Florida
Orlando, FL08.2003
Skills
- Customer Service
- Sales Coaching
- Staff Management
- Effective Multitasking
Certification
- Currently pursuing comprehensive Pilates Certifaction
Languages
Spanish
Professional Working
Timeline
Regional Sales Manager
Club Pilates
04.2019 - 07.2024
Supervisor, Guest Services
Universal Orlando
08.2004 - 07.2013
Master of Science - Hospitality Management
University of Central Florida
Bachelor of Arts - Humanities
University of Central Florida
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