Caroline McClerkin
Saint Augustine,FL
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
7
7
years of professional experience
Work History
Server/Bartender
Surfside Kitchen
03.2021 - 11.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Server
Barley Republic
03.2023 - 10.2023
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Bartender
Dicks Wings
06.2022 - 12.2022
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Server
The Goat
02.2018 - 07.2020
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Improved dining experience by providing prompt, attentive service to guests.
Education
Associate of Science -
University of Tennessee
Chattanooga05-2021
High School Diploma -
Mount Juliet High School
Mount Juliet, TN05-2019
Skills
- Strong work ethic
- Strong multitasking
- Cash handling
- Clear and effective communication
- Guest engagement
- Team player attitude
- Safe food handling
- Responsible alcohol service
Timeline
Server
Barley Republic
03.2023 - 10.2023
Bartender
Dicks Wings
06.2022 - 12.2022
Server/Bartender
Surfside Kitchen
03.2021 - 11.2024
Server
The Goat
02.2018 - 07.2020
Associate of Science -
University of Tennessee
High School Diploma -
Mount Juliet High School
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