Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
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Caroline McDonald

Austin,TX

Summary

Dynamic professional with a proven track record of excelling in customer relationship management. Dedicated to cultivating high-end clientele, consistently surpassing expectations while enhancing membership growth. Goal-oriented and outgoing, I thrive in fast-paced environments, ensuring exceptional service and satisfaction.

Overview

5
5
years of professional experience

Work History

Hospitality Coordinator

Alive and Well Dallas
06.2025 - Current
  • Maintaining and nurturing relationships with high end clientele by providing support and guidance throughout their wellness journey.

Intern

Carlisle Collective
Austin, TX
01.2025 - Current
  • Assist with administrative duties
  • Create Instagram and TikTok posts
  • Observe supervision sessions monthly
  • Observe client sessions

Studio Operations Administrator

LOVE Cycling Studio
Austin, TX
01.2024 - 05.2025
  • Concierge for party packs, private bookings, and VIP clients.
  • Manage Social Media accounts (Instagram, TIKTOK, Facebook)
  • Create weekly posts and monthly social calendars
  • Manage instructor themes and schedules and entering into the live system.
  • Assist Front Desk Manager in creating protocols and training new team members
  • Other Administrative Duties: Daily no show fees, new employee activation, etc.

Front Desk Manager

LOVE Cycling Studio
Austin, TX
05.2023 - 01.2024
  • Responsible for managing front desk staff of 20. Maintaining the studio, and exceeding customers needs.
  • Responsible for interviewing, training, and evaluating new hires.
  • Create and manage the front desk schedule.

Retail Associate

Nike
Saint Augustine, Florida
05.2022 - 07.2022
  • Led the team in membership sign-ups.
  • Processed transactions accurately using point-of-sale systems.
  • Assisted customers with product selection and inquiries.

Retail Sales Associate

Athleta
Austin, Texas
10.2020 - 08.2021
  • Consistently a top performer in new account openings.
  • Assisted customers with finding the right product for their needs.
  • Helped customers by answering questions and locating merchandise.

Education

Bachelor of Science - Kinesiology and Health, Physical Culture and Sport Focus

University of Texas At Austin
Austin, TX
05.2025

Walton Honors College of Business

University of Arkansas
Fayetteville, AR
05.2023

Skills

  • Goal Driven
  • Passionate
  • Customer relationship management
  • Upselling services
  • Administrative assistance
  • Outgoing personality
  • Content creation

Accomplishments

  • Deans List Walton College of Business Fall 2022

Affiliations

  • Social Events Committee Delta Delta Delta Fall 2022
  • Cross Church College Volunteer Team Fall 2021-Fall 2022
  • Competitive Golf, Top 3 State finish 2018, TAPPS All State Golf 2019, Texas Junior Golf Tour 2017-2020, South Texas Junior PGA 2014-2020

Timeline

Hospitality Coordinator

Alive and Well Dallas
06.2025 - Current

Intern

Carlisle Collective
01.2025 - Current

Studio Operations Administrator

LOVE Cycling Studio
01.2024 - 05.2025

Front Desk Manager

LOVE Cycling Studio
05.2023 - 01.2024

Retail Associate

Nike
05.2022 - 07.2022

Retail Sales Associate

Athleta
10.2020 - 08.2021

Bachelor of Science - Kinesiology and Health, Physical Culture and Sport Focus

University of Texas At Austin

Walton Honors College of Business

University of Arkansas

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