Caroline McDonald
Austin,TX
Summary
Dynamic professional with a proven track record of excelling in customer relationship management. Dedicated to cultivating high-end clientele, consistently surpassing expectations while enhancing membership growth. Goal-oriented and outgoing, I thrive in fast-paced environments, ensuring exceptional service and satisfaction.
Overview
5
5
years of professional experience
Work History
Hospitality Coordinator
Alive and Well Dallas
06.2025 - Current
- Maintaining and nurturing relationships with high end clientele by providing support and guidance throughout their wellness journey.
Intern
Carlisle Collective
Austin, TX
01.2025 - Current
- Assist with administrative duties
- Create Instagram and TikTok posts
- Observe supervision sessions monthly
- Observe client sessions
Studio Operations Administrator
LOVE Cycling Studio
Austin, TX
01.2024 - 05.2025
- Concierge for party packs, private bookings, and VIP clients.
- Manage Social Media accounts (Instagram, TIKTOK, Facebook)
- Create weekly posts and monthly social calendars
- Manage instructor themes and schedules and entering into the live system.
- Assist Front Desk Manager in creating protocols and training new team members
- Other Administrative Duties: Daily no show fees, new employee activation, etc.
Front Desk Manager
LOVE Cycling Studio
Austin, TX
05.2023 - 01.2024
- Responsible for managing front desk staff of 20. Maintaining the studio, and exceeding customers needs.
- Responsible for interviewing, training, and evaluating new hires.
- Create and manage the front desk schedule.
Retail Associate
Nike
Saint Augustine, Florida
05.2022 - 07.2022
- Led the team in membership sign-ups.
- Processed transactions accurately using point-of-sale systems.
- Assisted customers with product selection and inquiries.
Retail Sales Associate
Athleta
Austin, Texas
10.2020 - 08.2021
- Consistently a top performer in new account openings.
- Assisted customers with finding the right product for their needs.
- Helped customers by answering questions and locating merchandise.
Education
Bachelor of Science - Kinesiology and Health, Physical Culture and Sport Focus
University of Texas At Austin
Austin, TX05.2025
Walton Honors College of Business
University of Arkansas
Fayetteville, AR05.2023
Skills
- Goal Driven
- Passionate
- Customer relationship management
- Upselling services
- Administrative assistance
- Outgoing personality
- Content creation
Accomplishments
- Deans List Walton College of Business Fall 2022
Affiliations
- Social Events Committee Delta Delta Delta Fall 2022
- Cross Church College Volunteer Team Fall 2021-Fall 2022
- Competitive Golf, Top 3 State finish 2018, TAPPS All State Golf 2019, Texas Junior Golf Tour 2017-2020, South Texas Junior PGA 2014-2020
Timeline
Hospitality Coordinator
Alive and Well Dallas
06.2025 - Current
Intern
Carlisle Collective
01.2025 - Current
Studio Operations Administrator
LOVE Cycling Studio
01.2024 - 05.2025
Front Desk Manager
LOVE Cycling Studio
05.2023 - 01.2024
Retail Associate
Nike
05.2022 - 07.2022
Retail Sales Associate
Athleta
10.2020 - 08.2021
Bachelor of Science - Kinesiology and Health, Physical Culture and Sport Focus
University of Texas At Austin
Walton Honors College of Business
University of Arkansas