Berenise Medrano
Trulo Homes - Bridle Creek
Indianapolis,IN
1
Language
3
years of professional experience
Leasing Specialist with experience in leasing reports, tenant issue resolution, and fair housing policies. Skilled in Yardi, customer service, and prospective lead follow-up to support smooth property operations and strong resident relationships.
Energetic and adaptable with knack for creative thinking and excellent communication skills. Possesses solid understanding of social media trends and platforms, adept at content creation and audience engagement. Committed to driving brand awareness and fostering online communities.
Work History
Leasing Specialist and Social Media Coordinator
6 Months- Processed lease applications, screening documents, and resident onboarding paperwork.
- Assisted prospective residents with tours, availability, and community information.
- Maintained accurate leasing records, resident files, and unit status updates.
- Managed appointment scheduling, follow-up calls, and daily leasing office tasks.
- Supported marketing efforts by posting vacancies and updating listing platforms.
- Responded to inquiries through phone, email, and walk-in communication channels.
Leasing Specialist
1 Year 2 Months- Conducted property tours and answered prospect questions to support leasing decisions.
- Followed up with prospects to maintain interest and move applications forward.
- Processed rental applications, verifying documentation and maintaining accurate resident records.
- Provided exceptional customer service to both current residents and prospective tenants, generating positive word-of-mouth referrals.
- Set appointment times for individuals to tour facilities and see available units.
- Organized and hosted community events, fostering a positive living environment for tenants.
- Collaborated with maintenance teams to address property upkeep, and enhancing overall appearance and functionality of units.
Leasing Specialist
1 Year 8 Months- Managed property showings for prospective tenants, highlighting amenities and answering questions to secure interest in units.
- Maintained detailed records of correspondence between management and tenants to ensure clear communication and address concerns promptly.
- Streamlined leasing processes for increased efficiency in handling applications, credit checks, and documentation.
- Participated in staff meetings to discuss updates and strategies. and took extensive notes to share with the property manager.
- Conducted follow-ups with potential accounts and produced daily and weekly marketing and leasing reports to track engagement and performance.
- Coordinated move-ins and move-outs, ensuring seamless transitions for both new and departing residents.
- Retained high-quality tenants through proactive relationship-building efforts aimed at addressing their needs before problems arose.
Education
High School Diploma
Skills
Yardi software
Leasing reports
Tenant issue resolution
Goal driven
Daily property operations
Community engagement
Property marketing
Sales and marketing aptitude
Prospective lead follow-up
Event planning
Telephone and email etiquette
Goal oriented
Languages
Spanish
Native or Bilingual
Timeline
Leasing Specialist and Social Media Coordinator
Trulo Homes - Bridle Creek
04.2026 - CurrentRead More
Leasing Specialist
Becovic Management Group
02.2025 - 04.2026Read More
Leasing Specialist
The Barrington Group
06.2023 - 02.2025Read More
Decatur Central Highschool
High School Diploma
Read More