Caroline Medley
Vet-Tech, Customer Service Rep,
Birmingham,AL
Summary
Competent Server Trainer offering 3 years of food service experience in upscale restaurants. Quick learner with good multitasking skills and exceptional work ethic. Delivers training on discussing menu items in detail, providing targeted suggestions and finishing dishes for new employee development. Motivated trainer with 3 years of experience successfully serving customers in busy, upscale restaurants. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items and unique wine selections. Collaborative, thoughtful team leader with clear, comprehensive and directive supervision.
Overview
1
1
year of post-secondary education
6
6
years of professional experience
Work History
Server, Server Trainer
Chili's Bar And Grill
Trussville, AL
04.2017 - 06.2019
- Provided continuous evaluation and feedback to server employees.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Prepared beverages and filled food orders for customers.
- Served needs of more than 25 customers in busy environment.
Veterinary Assistant
Montclair Animal Clinic
Birmingham, AL
01.2014 - 04.2018
- Triaged incoming patients to determine treatment needs and urgency of care.
- Answered owners' animal health questions and educated on healthy animal care practices.
- Monitored urine and fecal output, completed weight checks and observed appetite during feeding.
- Bathed and dipped dogs afflicted with mange or parasitic infestations and applied specific medications for itch relief.
- Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment.
Education
High School Diploma -
Pinson Valley High School
Pinson, AL 06.1995 - 05.1996
Skills
Point of sale knowledge
Food quality standards
Food sales and promotion
Beverage preparation
Guest seating arrangements
Bill computation
Order delivery practices
To-go order preparation
Order accuracy
High-volume dining
Team member training
Hospitality service expertise
Cash handling
Food running
Banquet coordination
Front-of-house display creation
Tableside Service
Food station setup
Menu memorization
Stocking and replenishing
Sales expertise
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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I enjoy photography.
I do photography professionally and recreational fun.
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Server, Server Trainer
Chili's Bar And Grill
04.2017 - 06.2019
Veterinary Assistant
Montclair Animal Clinic
01.2014 - 04.2018
High School Diploma -
Pinson Valley High School
06.1995 - 05.1996