Emma Carmona
South St. Paul,MN
Summary
Organized server experienced in both fine dining and fast paced family restaurant environments. Track record of contributing to customer satisfaction, business operations and team needs. Successful at keeping tables turning over efficiently to boost volume and sales opportunities.
Proactive with 18 years of experience working in restaurant industry. Focused and efficient team member knowledgeable in food safety and sanitation guidelines. Commended for having perfect attendance record and delivering exceptional customer service.
Overview
13
13
years of professional experience
Work History
Server and Banquet Server
Black Diamond Restaurant
Burnsville, MN
11.2018 - Current
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
- Served needs of more than 30 customers in busy high pressure environment
- Checked identification to enforce age requirement for alcoholic beverages
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns
- Greeted and maintained relationships with regular customers
Bartender and Server
Las Tortillas Mexican Restaurant
Rosemount, MN
08.2011 - 12.2019
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors
- Upsold menu items to customers, driving up per sale revenues and maximizing profits
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Upsold daily specials and beverage promotions to exceed daily sales goals
- Assisted servers with specialty drinks orders by preparing on-demand items without delay
- Took customer orders and capitalized on opportunities to sell special beverage and food options
- Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean
- Kept alcoholic beverages well-stocked and organized to meet expected demands
- Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies
- Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special menus using microsoft
- Stayed up-to-date on state laws regarding alcoholic beverage services and maintained compliance for inspections
- Poured and prepared mixed drinks for over 200 customers daily
- Received over 300 beverage orders nightly from wait staff and delivered beverages to guests while keeping up with bar orders
- Requested official identification for alcohol purchases and verified details, consistently meeting strict legal standards of underage sales
Server
Red Cow
St. Paul, MN
06.2014 - 02.2015
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business
- Checked identification to enforce age requirement for alcoholic beverages
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns
Education
Associate of General Studies - undefined
Anoka-Ramsey Community College
Minneapolis, MN01.2010
Skills
- Point of sale knowledge
- Tableside service
- Guest relations management
- Order delivery practices
- Daily specials memorization
- Dining area cleanliness
- Menu memorization
- Order accuracy
- Hospitality service expertise
- Communication skills
Timeline
Server and Banquet Server
Black Diamond Restaurant
11.2018 - Current
Server
Red Cow
06.2014 - 02.2015
Bartender and Server
Las Tortillas Mexican Restaurant
08.2011 - 12.2019
Associate of General Studies - undefined
Anoka-Ramsey Community College
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