Caroline Molina
Fort Myers
Summary
Offering exceptional teamwork and leadership abilities, fully prepared to thrive in fast-paced environment and learn new processes. Brings understanding of customer service principles and operational efficiency, with developing skills in team management and scheduling. Ready to use and develop communication and organizational skills in shift manager role.
Overview
4
4
years of professional experience
Work History
Shift Manager
Chick-fil-A
12.2021 - Current
- Assisted in coordinating daily operations and managing staff schedules.
- Learned safety protocols and maintained a clean, organized work environment.
- Supported team members by providing guidance on standard operating procedures.
- Monitored inventory levels and communicated restocking needs to management.
- Adapted quickly to changing priorities and demands of the shift.
- Provided exceptional customer service while resolving inquiries and complaints.
- Collaborated with team members to improve workflow efficiency during peak hours.
- Participated in training sessions to enhance knowledge of operational processes.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Education
High School Diploma -
Fort Myers High School
Fort Myers, FL06-2015
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Opening and closing procedures
- Punctual and reliable
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Shift Manager
Chick-fil-A
12.2021 - Current
High School Diploma -
Fort Myers High School
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