Caroline Moore
BALTIMORE,MD
Summary
Hardworking and reliable employee with extensive background in sales (20+ years), operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Key Achievements include Employee of the Month, Number One VOTC (Voice of the Customer) in the Baltimore Area
Overview
19
19
years of professional experience
Work History
Cashier /Retail Sales Associate
Wawa
BALTIMORE, MD
08.2022 - Current
- Exceeded monthly survey targets by 128%, consistently completing 80+ surveys against a goal of 35.
- Energetic Sales Associate in high-volume retail environments. Proven track record of exceeding sales targets and maintaining 100% cash drawer accuracy. Committed to providing exceptional customer service and resolving issues with a positive attitude.
- Maintained a high velocity workflow by accurately packing and labeling 40+ delivery orders per shift during peak rush hours.
Assistant Manager
The Shoe Dept Encore
White Marsh, MD
11.2006 - 06.2022
- Assisted in managing daily store operations and team activities.
- Coordinated employee schedules to ensure adequate coverage and service.
- Trained new staff on customer service standards and product knowledge.
Assistant Manager
The Sports Authority
White Marsh, Maryland
08.2008 - 09.2011
- Managed daily operations to ensure smooth store functionality.
- Assisted in training new employees on customer service protocols.
- Oversaw inventory management and restocking of merchandise.
Education
Esthetician License - Aesthetics
Medix School West
Catonsville, Maryland 11.2009 - 05.2010
Parkville High School
Parkville, MDSkills
- Cash handling
- Product merchandising
- Inventory management
- Social interaction with different types of ethnicity and backgrounds
- Cultivated a loyal customer base by memorizing client preferences and purchase histories, leading to an increase in sales business
- Thrive in high volume environments
- Organization skills
Affiliations
- Volunteer Basketball Coach for 10 years
Volunteer Soccer Coach
Pilates & Yoga
Gym
Cooking
Timeline
Cashier /Retail Sales Associate
Wawa
08.2022 - Current
Esthetician License - Aesthetics
Medix School West
11.2009 - 05.2010
Assistant Manager
The Sports Authority
08.2008 - 09.2011
Assistant Manager
The Shoe Dept Encore
11.2006 - 06.2022
Parkville High School