Caroline Norris
Winston Salem,NC
Summary
Well-qualified with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
20
20
years of professional experience
Work History
Assistant /Property Manager
Beechwood Apartment Home
2008.12 - Current
- Identified plans and resources required to meet project goals and objectives.
- Managed projects from procurement to commission.
- Developed and initiated projects, managed costs, and monitored performance.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Boosted occupancy [98]% by leveraging market knowledge and successful promotional strategies.
- Kept accurate records of all resident and tenant correspondence.
Property Manager
Greensboro Housing Authority
2004.02 - 2008.12
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Developed, reviewed and submitted property operating and capital budgets.
- Prepared specifications, solicited bids and approved subcontracts for building services.
- Trained and motivated leasing staff during bi-monthly trainings.
Education
Associate of Applied Science - Medical Coding And Billing
Ultimate Medical Academy - Clearwater
Clearwater, FL04.2025
Associate of Science - Biblical Studies
Safe Haven Interdenominational Bible Institute
Zebulon, NC06.2021
Skills
- Microsoft Office
- Attention to Detail
- Program Optimization
- Telephone Sales
- Customer Service Support Rep
- Process Payment
- Account Payable /Receivable
- Data Entry
- Telephone Sales
- Call Center
- Problem Anticipation and Resolution
- Recruitment and Hiring
- Positive Attitude
- Collection
Timeline
Assistant /Property Manager
Beechwood Apartment Home
2008.12 - Current
Property Manager
Greensboro Housing Authority
2004.02 - 2008.12
Associate of Applied Science - Medical Coding And Billing
Ultimate Medical Academy - Clearwater
Associate of Science - Biblical Studies
Safe Haven Interdenominational Bible Institute
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